Am I eligible for financial assistance with my water bill?
The City offers discounts to senior residents, please contact City Water Services at (562) 868-0511 x7333. If you are a resident and require financial assistance, the City maybe able to assist you.  Please contact the Gus Velasco Neighborhood Center at (562) 692-0261 or visit them at 9255 Pioneer Blvd.

View Map of Gus Velasco Neighborhood Center

Can I pay a city bill online?
The City will be providing online payment services in the near future.

How do I report bad tasting/looking water?
If you suspect your water is contaminated, please call our Municipal Services Yard at (562) 868-0511 during normal operating hours.

For after hours service, please contact our Police Services Center at (562) 409-1850.

How do I contest a Parking Ticket?
Please contact Police Services Center for more information in regards to your parking ticket.  You can contact them at (562) 409-1850.

I haven’t received my (water, electric, gas) bill this month.
If you have not received your water bill for this month, please contact the City's Water Services at (562) 868-0511 x7333.

If you have not received your gas bill for this month, please contact the Southern California Gas Company call center at 1-800-427-2200.

If you have not received your electricity bill for this month, please contact Southern California Edison customer service at 1-800-655-4555.

What do I do if I believe my electric bill is wrong?
If you have questions about your electric bill, please contact Southern California Edison at (800) 655-4555.

Southern California Edison Web Site

What do I do if I believe my gas bill is wrong?
If you have questions about your gas bill, please contact Southern California Gas Company at the following numbers:

Call 800-427-2200 (Residential Customers)

Call 800-427-2000 (Commercial & Industrial Customers)

Call 800-772-5050 for Interactive Voice Response Self Service Option (in English & Spanish)

Call 800-342-4545 for information in Spanish (Residential Customers)

Call 800-427-6029 for information in Spanish (Commercial & Industrial Customers)

Or you can visit their web site at

Southern California Gas Company

What do I do if I believe my water bill is wrong?
If you have questions about your water bill, please contact City Water Services at (562) 868-0511 x7333.

What do I do if I didn't find the answer to my question?
If your question related to Bill, Tax & Fee payments isn't listed above, please call (562) 868-0511 or you may send us your question (or request) using MySFS:

MySFS

If you haven't used our MySFS before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.

Where can I ask a question about my State Taxes?
If you have a question about your state taxes, please contact California Franchise Tax Board at (800) 852-5711.

Where can I ask a question about my Federal Taxes?
If you have a question about your federal taxes, you contact the IRS at (800) 829-1040.
You can visit IRS web site at:
Internal Revenue Service - United States Department of the Treasury

How can I Appeal a Parking Citation?
Violators wishing to contest a citation must follow the following procedure. File an appeal with the Citation Processing Center. Please include any evidence or photographs that may be helpful to the Review Officer. Any items sent to the department will not be returned. All parking citation review requests must be post marked within 21 days of the violation. The Police Department will not review any citations after 21 days of issuance. A written response will be sent to you within 10 days. If you have questions regarding the appeal process please review the Citation Processing Center's FAQ.

I’ve Lost my Citation. What Should I do?
If you need to retrieve information about a citation, such as the citation number, address to send payment, or to check status of a citation that has been paid, you can reach the Citation Processing Center at (800) 989-2058. The Citation Processing Center phone number is an automated system and should provide you with selections on ways to assist with your particular needs. You will need to give them your first and last name or the license plate number of the vehicle. This will assist them in locating your citation information.  You may also visit their website citationprocessingcenter.com and search for the citation. 

Are Parking Citations Moving Violations?
The Department of Police Services is responsible for the enforcement of laws related to parking within the City of Santa Fe Springs. Parking citations list the violation and the fine amount. Parking citations are not moving violations and will not reflect on a drivers DMV record. Citations are issued to the registered owner of the parked vehicles.          

I Paid my Citation but the DMV Shows that it is Still Pending and Won’t Register my Vehicle.

I Have a Question Regarding a Parking Citation.
To view your citation you can visit the Citation Processing Center website. If you would like more information about your citation you may contact the Citation Processing Center at (800) 989-2058.

How do I get my Vehicle out of Impound?
The vehicle can be released only to the registered owner who has a valid California driver's license only. The vehicle must have current registration.

How Long can a Vehicle be Parked on a Public Street?
Vehicles can be parked on a public street for no longer than 72 consecutive hours as long as it is parked legally and has valid registration. If you feel a vehicle has been parked for an extended period of time, you can contact the Police Services Center to have the vehicle checked on.  An officer will issue a warning to the vehicle and if the vehicle does not move in 72 hours the vehicle will be cited and/or impounded for violation of the California Vehicle Code Section 22651(K).

Abandoned or Inoperable Vehicles
Abandoned or inoperable vehicles either on private property or on a public street is handled through the Police Services Center. Please contact the Police Services Center at (562) 409-1850 for more information.

How Many Cars can an Individual/Household Have?
There is no limit as to how many vehicles an individual may own. However, all vehicles parked on a public street must be moved every 72 hours, must be parked legally, and have valid registration.

Is my Neighbor Allowed to Store an Inoperative Vehicle in Their Driveway?
The accumulation and storage of abandoned, wrecked, dismantled or inoperative vehicles or parts thereof on private or public property not including highways is hereby found to create a condition tending to reduce the value of private property, to promote blight and deterioration, to invite plundering, to create fire hazards, to constitute an attractive nuisance creating a hazard to the health and safety of minors, to create a harborage for rodents and insects and to be injurious to the health, safety and general welfare.

I Want to Report a City Vehicle Driven Recklessly.
Please report any City vehicle driven recklessly to the Police Services Center at (562) 409-1850 or visit them in person at 11576 Telegraph Road.

Finding Licensed Child Care in Santa Fe Springs
The Mexican American Opportunity Foundation (MAOF) can provide referrals to licensed child care centers and family child care homes in the City of Santa Fe Springs.  For more information you can visit their website or call them at (323) 890-1555.

Licensed Child Care Operational Requirements (Centers/Family Child Care Homes)
Citizens wishing to operate either a licensed child care center or a licensed family child care within the City of Santa Fe Springs must meet strict State and local operational requirements before they can admit children.

Can I pay my child care fees with a credit card?
Yes. All major credit cards are accepted for payment except American Express.

How much do I owe?
All families have a weekly contract for a fixed weekly amount. Billing is bi-weekly. Fees are not prorated.

What do I do if I didn't find the answer to my question?
If your question related to Child Care - Billing isn't listed above, please call (562) 868-0511 or you may send us your question (or request) using MySFS:

MySFS

If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

When is my bill due?
Bills are due every other Friday according to the billing schedule. Copies of the billing schedule are available at the Family Center and at City Hall.

Update: Effective January 1, 2013, child care bills will be due every 10th of the month.

How do I submit a public records request?
Public records requests are handled through the City Clerk’s Office in City Hall. The request can be submitted by using the City's MySFS mobile appication:

MySFS

You may also submit a request by mail, e-mail, or in-person.
 
If you haven't used MySFS before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.

Please direct correspondence to:
City of Santa Fe Springs
City Clerk's Office
11710 E. Telegraph Road
Santa Fe Springs, CA  90670

What are the requirements to run for City Council?
Individuals interested in running for City Council must meet the following requirements:

A United States citizen

Be at least 18 years of age

A registered voter

A resident of Santa Fe Springs

What do I do if I didn't find the answer to my question?
If your question related to the City Clerk isn't listed above, please call (562) 868-0511  or you may send us your question (or request) using MySFS.

MySFS

If you haven't used MySFS before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.

What is the Brown Act?
The Brown Act is California's open meeting law. The law's intent is that the actions of public commissions, boards and councils in California be taken openly and that their deliberations be conducted openly. (Government Code section 54950.) It is named for its author, former legislator Ralph M. Brown.

How do I schedule a meeting with a Councilmember?
Contact the City Clerk to schedule an appointment with Councilmembers.

You may e-mail the City Clerk, call (562) 868-0511, ext. 7314, or use MySFS.

MySFS

If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

Is this City Council in their office (City Hall) during the day?
The City Council does not have set office hours. If you would like to speak to, or request a meeting with, a Councilmember you may contact the City Clerk.

What do I do if I didn't find the answer to my question?
If your question related to the City Council isn't listed above, please call (562) 868-0511  or you may send us your question (or request) using MySFS.

MySFS

If you haven't used our MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

Where can I obtain Councilmember biographies?
Councilmember Biographies page

Extension Of Time - I Received a Notice of Violation Allowing a Specified Day to Correct Certain Violations, but I need More Time.
It is possible to get an extension of time. Extensions are granted on a case by case basis. It is best to contact the Code Enforcement Officer handling your case, as they have first hand knowledge of the violations that exist at your property.  The Code Officer's name can be found on the front page of your Notice. Please have the property address available when contacting the Code Enforcement Officer.Please call (562) 409-1850 for further assistance.

A-Frame Signs and Handheld Signs
All signs require a permit or Planning Department approval. The City of Santa Fe Springs strives to maintain a pleasant and safe living and working environment; as a result, a-frame signs and signs held by people are not permitted in the City. We encourage the use of banners, (please see "Banners").

For a Banner, is a Permit Required?
Banners are permitted to be displayed with a permit issued by the Planning Department. If have any questions regarding banners, please call the Planning and Development at (562) 868-0511, ext. 7550.

Where can I Display a Banner?
Banners may be displayed on building walls or on landscaped parkways provided that they don’t interfere with access to the public right-of-way or the visibility of pedestrians or vehicular traffic.

My Signs were Removed by the City, how can I get Them Back?
Signs may be returned if they are picked-up within a week. A fine will be accessed for each sign, flag and/or display. Signs not recovered within a week will be destroyed. The City is not responsible for any damages caused to any sign due to the removal. All balloons removed by the City will be destroyed.

Roof Signs/ Character Balloons
Any roof sign and/or display is prohibited in the City of Santa Fe Springs. Helium balloons are permitted during a special event; however, tethered helium balloons are to be setback from the property line equal to the length of the tether (string). To simplify, if the tether/string is 10 feet in length, the balloon anchor has to be 10 feet back from the property line. Balloons are not permitted to be tethered over neighboring properties, freeways, highways, or streets. The maximum diameter of any balloon is 24".

Outdoor Displays in Commercial Zone Areas
Outdoor displays within the Commercial Zoned areas is prohibited at all times.

Parking Lot Sales
Parking lot sales are permitted within the Commercial Zoned areas of Santa Fe Springs. However, a written request is to be submitted to the Planning Department 30-days prior to the event. In the written request provide as much detail (i.e. time, date, food, drinks, entertainment, etc.) as possible. Canopies are permitted, but may need Fire Department approval. Also provide a plot plan showing the area you plan to use for the sale/event.   

Overgrown Vegetation
The City strives to maintain a pleasant working and living environment. To assist in maintaining the City at its best, the City Council has adopted a Property Maintenance Ordinance which prohibits overgrown vegetation or other nuisances. If you would like to report any property maintenance nuisances, contact the Code Enforcement division at (562) 409-1850.

Note: Reporting a violation can be sent anonymously. No contact information is required to report a violation. If you do choose to give us your name and phone number, that information will not be shared.

I have a Question Regarding Unpermitted Construction.
All construction, building modifications, alterations or additions require a building permit. If you suspect that unpermitted construction work is being conducted, please call the Building Department at (562) 868-0511 or use our Online Service Request system.

Note: Reporting a violation can be sent anonymously. No contact information is required to report a violation. If you do choose to give us your name and phone number, that information will not be shared.

Illegal Dumping
Illegal dumping has become a bigger problem and it is the victimized property owner’s responsibility to properly dispose of the dumped items – even if it was not their trash. 

To avoid illegal dumping, provide proper lighting around your building. Installation of video cameras also deters illegal dumping. Don’t allow employees or friends to dispose of trash in your trash bin. Report suspicious activity immediately, even if it’s on your neighbor’s property – you may be next.

If you have any questions regarding illegal dumping, please call (562) 868-0511.

Note: Reporting a violation can be sent anonymously. No contact information is required to report a violation. If you do choose to give us your name and phone number, that information will not be shared.

Mobile Car Wash and Detailing
Mobile car washing and detailing is a great benefit to all of us, especially if the detailer uses a water-less system. However, mobile car washers and detailers are required to obtain and carry a business license with the City of Santa Fe Springs. They are also required to use a pool system and/or a containment process to prevent water or soap from entering the storm drain. 

If you are approached by a mobile car washer/detailer, please ask to see a City business license and I.D. We recommend you make copies of these items before handing over your car keys.

Street Vendors/Ice Cream Vendors
All street vendors are required to obtain a Regulatory Permit through the Police Services Center. We encourage you not to purchase items from street vendors unless they are displaying a sticker issued by the City of Santa Fe Springs. For additional information and/or to report illegal street vendors, please contact the Police Services Center at (562) 409-1850.

What do I do if I Didn't Find the Answer to my Question?
If your question related to Code Enforcement isn't listed above, please call  (562) 409-1850 or you may send us your question (or request) using MySFS.

MySFS

If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

I received a Notice of Violation Allowing a Specified Day to Correct Certain Violations, but I Need More Time.
It is possible to get an extension of time. Extensions are granted on a case by case basis. It is best to contact the Code Enforcement Officer handling your case, as they have first hand knowledge of the violations that exist at your property.  The Code Officer's name can be found on the front page of your Notice. Please have the property address available when contacting the Code Enforcement Officer.Please call (562) 409-1850 for further assitance.

Garage/Yard Sale Signs
Garage/yard sale signs should only be posted in your front yard. Signs of any kind are not allowed to be posted, stapled, taped or otherwise attached to any light pole, trees, street sign, or signal light. Signs are also not allowed on vehicles. Signs removed by the City will be destroyed immediately and your privileges for future garage/yard sales may be terminated.

Where Can I Display Residential Signs?
Signs displayed for the sale of a residential unit are permitted to be placed only on the property that is for sale. The maximum sign size is 4’ x 6’. Signs, banners, balloons, flags or other similar displays are not permitted on private property, public right-of-ways, medians, street lights, poles, or on vehicles. Signs will be removed without warning.

Are Temporary Canopies and/or Canopy Structures Permitted in the City?
Temporary canopies and/or canopy structures are not permitted within the City of Santa Fe Springs due to the fact that they are a violation of the City Zoning Ordinance, the Los Angeles County Building Code and the Uniform Fire Code.  If you have any questions regarding temporary canopies and/or canopy structures, please contact Code Enforcement at (562)409-1850.

Can I Place a Temporary Swimming Pool within my Front and/or Side Yards?
Placing a temporary swimming pool within the front and/or side yards is not allowed within the City of Santa Fe Springs and is a violation of City Zoning Ordinance.  Please contact the Department of Police Services for further details at (562)409-1850.

Can I put a Storage Shed up in my Backyard?
A storage shed is allowed within your rear yard setbacks.  The shed can not be larger than 120 square feet and must be set 3 feet away from any adjoining property line.  Please contact Department of Planning and Development for further setback requirements at 868-0511 ext. 7550.

My Neighbor's Rear Yard is a Disaster Area. What Can be Done?
A notice cannot be sent without first inspecting the property. If the violations cannot be seen from the public right of way, the property owner/occupant must give us consent to enter their property to conduct an inspection. 

A complaint can be filed by calling the Police Services Center at (562) 409-1850.

Be sure to provide the direct address of the property, and the specific violations that exist at the property. Complaints are investigated in the order they are received. Complaints posing an immediate health or safety hazard will take priority over general maintenance complaints.

Note: Reporting a violation can be sent anonymously. No contact information is required to report a violation. If you do choose to give us your name and phone number, that information will not be shared.

How Long Can I Leave my Trash Cans on the Street?
Refuse and recycling containers may not be placed on the curb, parkway, street, alley, or any other area near any residence earlier than 6:00pm on the day preceding regular collection, and may not remain after 6:00am on the day following collection.

What do I do if I Didn't Find the Answer to my Question?
If your question related to Code Enforcement isn't listed above, please call (562) 409-1850 or you may send us your question (or request) using MySFS.

MySFS

If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

I Want to File a Police Report.
If this is an emergency, please call 911 for immediate assistance. Otherwise please contact Whittier PD Dispatch at (562)567-9240 to have an officer sent out to you. Police reports can also be filed at the Police Services Center located at 11576 Telegraph Road, Monday - Thursday and alternating Fridays from 7:30 AM - 5:30 PM.

I Have Information About a Crime.
If this is an emergency, please call 911 for immediate assistance. Otherwise please contact our Police Services Center at (562) 409-1850.

How do I Notify Someone About Gang Activity?
If this is an emergency, please call 911 for immediate assistance. Otherwise, please contact our Police Services Center at (562) 409-1850.

What Should I do When I See Graffiti?
If the graffiti is occurring now you should call Whittier PD Dispatch at (562) 567-9240. If not, you should call the City of Santa Fe Springs’s graffiti Hotline at (562) 409-7610 and leave a message as to the graffiti’s location and types. Please leave your name and contact phone number so City workers can contact you if they are unable to immediately locate the graffiti you report. This hotline links the Police Services Center with Public Works so that as soon as graffiti on City property has been documented it will be cleaned up.

Graffiti is a significant vandalism problem for businesses and communities throughout this country. Besides defacing public and private property, graffiti signals disorder in a neighborhood and invites crime. The physical condition of a neighborhood and a business district sends clear signals to potential offenders about the likelihood of being apprehended for their crimes.

How Can I Report Child Abuse?
If you suspect child abuse is in progress, call 911. To report less urgent situations, or to make anonymous reports, you may call The Department of Child and Family Services at 1 (800) 540-4000. This number is answered 24 hours a day, 7 days a week.

How Can I Report Elder Abuse?
In-progress physical abuse should be reported to 911. If you suspect on-going physical or fiduciary abuse of an elder, please call 1(800) 992-1660. 

What is Identity Theft and What Should I do if I Become a Victim of Identity Theft?
Identity theft involves acquiring key pieces of someone’s identifying information, such as name, address, date of birth, social security number and mother’s maiden name, in order to impersonate them. This information enables the identity thief to commit numerous forms of fraud which include, but are not limited to, taking over the victim’s financial accounts, opening new bank accounts, purchasing automobiles, applying for loans, credit cards and social security benefits, renting apartments and establishing service with utility and phone companies.

Identity Theft is covered under California Penal Code section 530.5: Unauthorized Use of Personal Identifying Information:
(a) Every person who willfully obtains personal identifying information, as defined in sub-division (b), of another person without the authorization of that person, and uses that information for any unlawful purpose, including to obtain, or attempt to obtain, credit, goods, services, or medical information in the name of the other person without the consent of that person is guilty of a public offense.

If you become a victim of identity theft you should gather whatever documentation you have and file a police report. If you are in Santa Fe Springs you should call Whittier PD Dispatch at (562)567-9240 so an officer can be sent out to you. You can also come into the Police Services Center located at 11576 Telegraph Road, Monday - Thursday and alternating Fridays from 7:30 AM - 5:30 PM to file a police report. For more information click on the following link: Identity Theft.

What is Domestic Violence?
Domestic violence is defined as abuse committed against members of the same family, a spouse, former spouse, cohabitant, former cohabitant, a person with whom the offender has had a child, or is having or has had dating or engagement relationship regardless of sexual orientation or between children and elderly parents.

Domestic violence may begin with angry words, a shove, or a slap, and escalate into a pattern of assaultive controlling behaviors including physical, sexual, and psychological attacks against the victim, children, property, and/or pets.

If you are a victim of domestic violence and would like assistance you may call Whittier PD Dispatch at (562)567-9240 to have an officer come out to you. You can also come into the Police Services Center located at 11576 Telegraph Road, Monday - Thursday and alternating Fridays from 7:30 AM - 5:30 PM.

How Can I Obtain a Restraining Order?
Restraining Orders are issued at the Whittier Courthouse, located at 7339 Painter Ave. Monday - Friday from 8:00 AM - 4:30 PM.

How Can you Tell if you are in an Abusive Relationship?

Does the person you love:

• Intimidate you, make you feel isolated or along

• Frighten you with his/her temper

• "Track" all of your time

• Constantly accuse you being unfaithful

• Discourage your relationships with family and friends

• Prevent you from working or attending group meetings or school

• Criticize you for little things such as your cooking or appearance

• Anger easily when drinking alcohol or taking drugs

• Control all the finances and force you to account in detail for what you spend

• Humiliate or degrade you in front of others by name-calling, putdowns, or accusations

• Make frequent threats to withhold money, have an affair, or take away the children

• Use, or threaten to use, a weapon against you

• Threaten to hurt you or the children

• Force you to engage in sex against your will

Do you…

• Give in because you are afraid of your partner’s reaction

• Apologize to yourself or others for your partner’s behavior when they are treated badly

• Experience a pattern of violence

If you answered "yes" to even a few of these questions, it’s time to get out. There are no easy answers, but there are things you can do to protect yourself. The most important step is not ignoring the problem. Call the Police Services Center at (562)409-1850 if you have been a victim, or know someone who is being victimized.

What do I do if I Didn't Find the Answer to my Question?
If your question related to Crime isn't listed above, please call Police Services at (562) 409-1850 or you may send us your question (or request) using MySFS.

MySFS

If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

Does Santa Fe Springs have a Chamber of Commerce?
Yes, they can be reached at  or call (562) 944-1616. 
City of Santa Fe Springs Chamber of Commerce Website

How can I find available properties for sale or lease in Santa Fe Springs?
To learn more about available sites, you may contact the Santa Fe Springs Chamber of Commerce at www.sfschamber.com or the City Planning and Development Department at (562) 868-0511 x7550.  Also refer to the city’s Economic Development and Redevelopment webpage for related information and resources.

How can I get more information about job placement, job training, or other business assistance resources?
Job placement and job training - Worksource Center

For other business assistance resources -

Los Angeles Economic Development Corporation

Small Business Development Center

For job openings for the City of Santa Fe Springs municipal organization -  

Employment Opportunities

How can I see a map of the redevelopment project areas in Santa Fe Springs?
Click here to view map or go to the general handouts and maps webpage by clicking here.

What do I do if I didn't find the answer to my question?
If your question related to Economic Development/Redevelopment isn't listed above, please call Planning and Development at (562) 868-0511 or you may send us your question (or request) using MySFS.

MySFS


If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

Does the City maintain all local parks and facilities?
Santa Fe Springs staff maintains a majority of all local parks, parkettes, facilities, median landscaped areas, etc.  Some of these types of areas are maintained jointly with other agencies, such as local cities or Los Angeles County.

If you report a concern that is not part of Santa Fe Springs area, we will gladly take the information and report it to the appropriate agency.

How can I report an issue relating to a City Park, Facility or Landscaping?
Contact us at (562) 409-7540 during normal business hours or you can use GoSFS.

GoSFS

If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.

What do I do if I didn't find the answer to my question?
If your question related to Parks and Facilities isn't listed above, please call Public Works at (562) 409-7540 or you may send us your question (or request) using GoSFS.

GoSFS

If you haven't used GoSFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

What is the Family and Youth Intervention Program?
The Family and Youth Intervention Program’s mission is to positively engage families and their children (ages 7-17), who are experiencing relationship and/or developmental challenges. FYIP staff collaborate with Police Services, Los Angeles Probation Department, all City departments, local schools and agencies to assist children and their families with multidisciplinary intervention strategies. 

What are Some of the Services Offered Through the FYIP?

FYIP Services Include:

Family and Youth Case Management

Youth Support Group

Community Based Probation

Community Service

Parent Education

School Attendance Review Team (SART)

Saturday Leadership Academy

Diversity Programs including annual Cesar E. Chavez Recognition luncheon and Museum of Tolerance field trips

Where is the Family and Youth Intervention Program Located?

Betty Wilson Center

11641 Florence Ave.

Monday – Friday

8:00 AM – 5:00 PM.

If you would like more information please call (562)929-7431.

How do I Initiate Contact for a Child or Family?

By simply calling the offices for an appointment, by inquiring with any City office/facility, or by using MySFS.

MySFS

If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

Can my Teenager Satisfy his/her Court Ordered Community Service Through this Program?
Yes, the service is free to Santa Fe Springs residents and there is a $100 fee for non-residents.

What do I do if I Didn't Find the Answer to my Question?
If your question related to the Family and Youth Inventention Program isn't listed above, please call (562) 929-7431 or you may send us your question (or request) using MySFS.

MySFS

If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

Are there regular Fire Department office hours?
Administration, Fire Prevention and Environmental Protection are located at Fire Headquarters, 11300 Greenstone Avenue, Santa Fe Springs.  The offices are open from 7:00 a.m. through 6:00 p.m. Monday through Friday. 

Fire Prevention and Environmental Protection staff is available for over-the-counter services without an appointment from 7:00 to 10:00 Monday through Friday.

Can I appeal the inspection results or payment?
Appeals must be sent to the City Manager, and must state with specificity the reason(s) why the inspection results are being appealed.  There is no right of appeal from the requirement of registration in the program.

Does the owner have to be present at the inspection?
The owner, owner’s agent, or tenant (over the age of 18 years old) may allow the inspector access to enter the said premises.  The owner is legally obligated to give the tenant at least a 24 hour verbal or written notice to enter the premises for inspection.

How do I get a copy of a fire/accident report?
Please contact Fire Headquarters at (562) 944-9713 with the date of the incident and the address where the fire or accident occurred. Provide your name and mailing address and the report will be mailed to you.  There is no charge for the report. You may also use MySFS.

MySFS

If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.

How do I get my business’ fire extinguisher serviced?
Check the yellow pages for a fire extinguisher maintenance company to make arrangements for your fire extinguishers to be serviced and establish a schedule for future service.

How do I make sure my smoke detector works?
Make sure to change the battery in your smoke detector once a year.  In the meantime, press the test button on your smoke detector to make sure it is working.  If at any time your smoke detector begins to "chirp" consistently this is a signal that your battery needs replacement.

How do I order a Knox-box for my business?
To obtain a Knox-box, request a Knox-box Authorization/Order Form from the Fire Department.  Mail the form with payment to the Knox Company (details are on the form.)  Once you receive the Knox-box, consult the Fire Department about its placement before installation.  For more information, contact Fire Administration at (562) 944-9713.

How do I report a vegetation fire hazard?
The Santa Fe Springs Municipal Code prohibits anyone from allowing vegetation to create or promote the existence of a fire hazard.  To report a vegetation fire hazard, please call the Fire Marshal at (562) 944-9713 or use MySFS.

MySFS

If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

How do I request a fire safety presentation from the Fire Department?
The Santa Fe Springs Department of Fire-Rescue offers free fire safety and emergency preparedness presentations to seniors and school-aged children.  To request a presentation, please call Fire Administration at (562) 944-9713 or use MySFS.

MySFS

If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

How do I request a Fire Station tour?
The Santa Fe Springs Department of Fire-Rescue can accommodate up to 20 school-aged children for a tour of Fire Station 1 (Headquarters) located at 11300 Greenstone Avenue, Santa Fe Springs.  To request a Fire Station tour, call Fire Administration at (562) 944-9713 or use MySFS.

MySFS

If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

I would like to view environmental site information.  Who do I contact?
Environmental site information for properties within the City of Santa Fe Springs is maintained by the Environmental Protection Division at Fire Headquarters.  To request to view and/or make copies of the records, please complete the form Request for Site Information and submit it to the Fire Department via email to fire@santafesprings.org or fax (562) 941-1817.  A copy of the form can be found here or by calling Fire Administration at (562) 944-9713.

You may also send us your request via MySFS.

MySFS

If you haven't MySFS before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.

Is this for rental units only?
Santa Fe Springs Municipal Code Section 150.095 requires rental units to be inspected annually, excluding owner-occupied dwellings and mobile home parks.

What do I do if I didn't find the answer to my question?
If your question related to Fire Rescue isn't listed above, please call (562) 944-9713 or you may send us your question (or request) using MySFS.

MySFS

If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

What is a "Knox-box"?
The Knox-box rapid entry system is a locked box that can hold key(s) to your business for emergency access.  Only the Fire Department has the key to open the box to ensure security.  For more information visit the Knox Company website or call the Fire Marshal at (562) 944-9713.

What is the best thing to do for a burn?
Cool a burn with water.  Do not use ointments, butter or other substances.  Contact a physician.

What is the Residential Rental Inspection Program? I’ve never had my house inspected before.
In 1995, City Council passed Santa Fe Springs Municipal Code Section 150.095 which requires all residential rental properties to be registered and inspected annually, in order to ensure that all residential rental units in the City of Santa Fe Springs are maintained in a lawful health and safety condition.

What should I do during an earthquake?
If you are indoors, stay there.  Get under a desk or table, or crouch down along an inside hallway.  If you are outdoors, get in an open area away from trees, buildings, walls and power lines.  If you are driving, pull your car over to the side of the road and stop.  Avoid overpasses and power lines.  Remain inside until the shaking is over.  If you are in a multi-story building, stay away from windows and outside walls.  Get under a table.  Do not use elevators.

Where can I get CPR classes?
The American Red Cross offers classes in CPR.  For information, visit the Rio Hondo Chapter of the American Red Cross website at http://www.arcriohondo.org or call (562) 945-3944.

Where can I get first aid classes?
The American Red Cross offers classes in first aid.  For information, visit the Rio Hondo Chapter of the American Red Cross website at http://www.arcriohondo.org or call (562) 945-3944.

Where can I obtain a copy of the Environmental Protection Division fees?
The Environmental Protection Division fee schedule is available here.

Where can I obtain a copy of the Fire Prevention Division fees?
The Fire Prevention Division fee schedule is available here.

Where is the key to open my Knox-Box?
Only the Fire Department has the key to open a Knox-box.

Where should I place smoke detectors in my home?
Smoke detectors should be placed in each bedroom (sleeping area) and in the hallway leading to the bedrooms.

Who do I call to schedule an appointment to have the Fire Department unlock my Knox-box so I may place a key inside?
You can request an appointment to have the Fire Department unlock your Knox-Box by calling the Fire Marshal at (562) 944-9713 or by using MySFS.

MySFS

If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

Why do I have to dial 9-1-1 in an emergency?  Why can’t I call the fire station directly and save time?
The 9-1-1 emergency dispatch system is designed to save valuable seconds.  When you dial 9-1-1, the system identifies the police or fire unit closest to your location and responds that unit.  Fire stations are not equipped with the emergency dispatch system so calling the station directly actually wastes response time.

Why is the Fire Department inspecting my home?
The Residential Rental Inspection Program was moved under the direction of the Department of Fire-Rescue in 2006.

Will the Fire Department provide fire extinguisher training for my business?
The Santa Fe Springs Department of Fire-Rescue offers free fire extinguisher training for businesses on Fridays. Up to 20 persons can be trained during the hands-on 1-1/2 hour session. To request training, please call Fire Administration at (562) 944-9713 or send us your request using MySFS.

MySFS

If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

Does the City provide notary services?
Yes, notary services are available at three locations: City Hall, Police Services Center and the Neighborhood Center.  Please see the receptionist at each of the facilities and advise her you would like to obtain notary services.

How do I access the City’s Calendar?
Santa Fe Springs City Calendar

How do I set up a tour of City Hall for my classroom or Girl/Boy Scout Troop?
Tours can be arranged by contacting the City's Public Relations Specialist.

Phone: 562-868-0511 x7538

E-mail Raelene Barraza

What do I do if I want to can't find the answer to my question and I don't know what department I should contact?
If you can't find the answer to your question, please call City Hall at (562) 868-0511 or you may send us your question (or request) using MySFS.

MySFS

If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.

What’s Santa Fe High School’s telephone number?
(562) 698-8121 x4000

When do the City’s committees meet?
City Council Boards & Commissions Information

Where can I obtain information about local elections?
General election information can be obtained at the official website of the Los Angeles County Registrar-Recorder/County Clerk.

Link

Where Can I Register to Vote?
Voter registration applications are available at City Hall, the Library, any US Post Office, or the Los Angeles County Registrar-Recorder/County Clerk’s Office in Norwalk.

Where is the Chamber of Commerce?
12016 Telegraph Rd # 100

Santa Fe Springs, CA 90670-6090

(562) 944-1616

Where is the County Recorders Office? Where can I get a birth certificate from?
12400 Imperial Hwy

Norwalk, CA 

(562) 466-1323

Where is the Department of Children and Family Services?
Santa Fe Springs Office

10355 Slusher Dr.

Santa Fe Springs, CA 90670

(562) 903-5000

Where is the Housing Authority Office?
Housing Authority of the County of Los Angeles

700 West Main Street

Alhambra, CA 91801

Section 8: (626) 262-4510

Public Housing: (626) 262-4511

TDD: (855) 892-6095

Web: www.hacola.org

Where is the Municipal Court?
Southeast District

Whittier Courthouse

7339 South Painter Ave.

Whittier, CA 90602

Where is the Superior Court?
Southeast District

Norwalk Courthouse

12720 Norwalk Blvd.

Norwalk, CA 90650

Who are the State and Federal Government Representatives for Santa Fe Springs?
Government Representatives Information

Can I have a picnic at Heritage Park?
Yes, however parties of 15 or more must obtain a permit to do so.

Can I take a tour of Heritage Park?
Yes, and we have a few options for taking a tour of Heritage Park.  The Park Ranger is available on weekends for impromptu tours of the park as time allows. You will see a clock sign which will indicate the time of the next tour. If you would like to schedule a school, club, or an organization tour, you may do so by calling the Heritage Park office during business hours.  Staff will assist you in choosing a tour that fits your needs.

Phone: (562) 946-6476

Do I have to pay to take photos at Heritage Park?
Yes, a permit is required for all photography.  To obtain a permit you must do so through the office staff.  The fee for the permit is a minimum $100 for an hour. Additional time may be purchased depending on the photo schedule that day.

Do I need to schedule an appointment to view your venue for my wedding?
You don’t have to have an appointment to view our venue.  You can come to the park anytime during park hours from 7 a.m. to 9 p.m. Sunday through Saturday except holidays.  Office staff is available to meet with you from 8 a.m. to 5 p.m. on Mondays and till 6 pm Tuesday through Friday. The Park Ranger is available from 5 p.m. to 9 p.m. Monday through Friday or 7 a.m. to 9 p.m. Saturday and Sunday.

If you are ready to go over your wedding in detail, appointments are best with our wedding staff during office hours and evenings by appointment only. Please call (562) 946-6476 or use MySFS.

MySFS

If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.

Is there playground equipment at Heritage Park?
There is no equipment and we do not have ball fields.  Heritage Park is a cultural museum and historical park, not a recreation park.  There are, however, many exhibits to visit with your family.

What do I do if I didn't find the answer to my question?
If your question related to Heritage Park isn't listed above, please call  at (562) 946-6476 or you may send us your question (or request) using MySFS.

MySFS

If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

What do I need to do to reserve my wedding date?
You will need to come into our office to complete and application.  A deposit of $300 is required at the time you submit your application to hold your date.  The approval process will take approximately two weeks.

Are you hiring?
Please check Employment Opportunities on our City web page.   You can also call our Human Resources Office at (562)868-0511

Does Human Resources conduct the selection interviews?
Typically, the Human Resources Office is not involved in the final selection interviews. The City’s objective is to hire the best person for the position. The Human Resources Office recruits, screens, and tests applicants based upon requirements for the position in order to create a pool of eligible candidates for consideration. The Hiring Department reviews this pool of eligible candidates, evaluates each candidate’s qualifications for the particular job, and selects the candidate.

How do I apply for a vacant position?
You must submit a completed City of Santa Fe Springs employment application. We accept applications only for positions that are open for recruitment.

Employment Opportunities

How do I file an Employment Application?
Applications must be filed within the filing deadline in person at City Hall or by mail. Mailed applications must be received by the Human Resources Office before the final filing date. Postmarks will not be accepted.

Most positions require a completed application form and a supplemental questionnaire, however attaching a resume is encouraged. Please DO NOT write "See Resume" on your application in lieu of completing the job history information.

How do I obtain a City of Santa Fe Springs employment application?
Applications are available from our website, by calling the Job Line at (562) 409-7600, or by visiting the City of Santa Fe Springs City Hall in person.

How does Human Resources determine if I qualify for a position?
The Human Resources Office staff and the hiring department review all application materials submitted to determine if you meet the minimum qualifications and special requirements as stated on the job announcement. It is important to include not only paid work experience, but all experiences/certificates which may apply to the job, i.e., volunteer experience, licenses, professional affiliations, classes you have taken, training you have received and any other qualifications. Failure to include all information requested could result in the rejection of your application.

How often are jobs available?
The City opens recruitment for positions as needed. We accept applications only for positions that are open for recruitment. If you are interested in a position that is not open, you may complete a Job Interest Card in person, by phone or online. We keep all Job Interest Cards for up to twelve months. If we recruit for the position listed on your Job Interest Card, we will notify you by mail with the deadline to submit a City application.

MySFS

If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

I don’t have a driver’s license. Can I still apply for a position?
Yes. However, many positions require that you provide a valid California Driver’s license by date of appointment. Check the Job Flyer for specific license requirements.

I have a criminal record. Can I still apply for a position?
For most positions, having a criminal record does not automatically disqualify you from the selection process.

If I want to apply for more than one position, do I have to file more than one application?
You must submit a separate City Employment Application for each position. You may apply for as many positions as you wish, as long as the positions are currently open.

What are the steps of the recruitment selection process?
The steps of the testing process vary depending upon the position. For example, an application screening and oral interview may be all that is required. On the other hand, you may be invited to take a written exam, a performance test, such as typing or the operation of heavy equipment, and an oral interview. Decisions about the testing process are determined by Human Resources before the position opens for recruitment.

What do I do if I didn't find the answer to my question?
If your question related to Animals isn't listed above, please call Police Services at (562) 409-1850 or you may send us your question (or request) using MySFS.

MySFS

If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

What does "Open Until Filled" mean?
It means the position will close without notice once a sufficient number of applications have been received.

What happens after I complete an examination?
You will be notified of your test results as soon as possible, usually by mail within two to three weeks.

What happens after I file my application?
The Human Resources Office will keep you informed during the testing process by mail. We will notify you if your application is accepted and when you are scheduled for any test or interview. Each application is given careful review and consideration. Typically, you will be notified of your application’s status within two to three weeks of the final filing date. Recruitments that generate a large interest may take longer to process.

What happens after the interview?
You will be notified by mail about two weeks after your interview. If you pass, your name will be placed on the Eligibility List in alphabetical order. The Eligibility List is then sent to the Hiring Department, and they may contact you for a second interview. The Eligibility List for the job will remain in effect for a specified period of time, usually one year. Future vacancies may be filled from the Eligibility List on a City-wide basis.

What if I am not selected or invited to interview?
Our objective is to hire the best person for the position. If you are not successful in getting a job immediately, your name will remain on the Eligibility List for consideration for any future vacancies that occur until the list expires. Do not be discouraged if you do not get a job offer the first time you apply. You may be contacted for future vacancies if you are on an eligibility list.

What if I need a reasonable accommodation for an examination and/or interview?
Please be sure to notify the Human Resources Office at least five days prior to the examination and/or interview date.

What is an Eligibility List?
An Eligibility List is established after recruitment has been conducted. The list contains applicants who have successfully completed the testing process. Usually, Eligibility Lists expire one year from the date the position closes; however, the City Manager may extend or expire the list early.

What should I do if I am contacted for an interview?
Preparation is very important. Don’t walk into the interview not knowing much about the position or the City of Santa Fe Springs. Be sure you know where and when to report, and the position you are being considered for. Make certain you are on time, or early for the interview. If you have applied for more than one position, be sure to obtain the name and telephone number of the person who contacted you for the interview, or save the letter if you were notified by mail, especially if you have applied for more than one position.

What should I do if my address or phone number changes?
Notify the Human Resources Office immediately, and we will make the changes to your records. If we are unable to contact you because you have moved or changed your phone number, your name may be withdrawn from further consideration. You may let us know by using MySFS.

MySFS

If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

What will the interview be like?
Typically, the interview is conducted by an oral board with three panelists. The panelists may come from different departments, and/or outside agencies. During your interview, you will be asked several structured and situational questions to help the panelists understand your education and work experience as it relates to the position.

Can I get overdue notices and hold notification via e-mail?
E-mail notification is available. Simply call the library at 562-868-7738 and have your library card ready.

Can I return my borrowed items to any library?
You can return your items to either the Santa Fe Springs City Library or the Downey City Library.

Can I use my Downey City Library card at your library?
Yes, the Downey City Library card can be used at the Santa Fe Springs City Library.

Does it cost anything to check out items?
There is a $1 fee per item for entertainment DVDs and videos. All other materials are free to check out.

I forgot my card at home. Can I still check out materials?
If you have forgotten your card, we allow a one-time use of photo identification to check out materials.

I lost an item. What do I do?
If you have lost an item, please call the library at 562-868-7738. You will be charged for the cost of the item, plus a processing fee. You can also let us know by using MySFS.

MySFS

If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

If I don't live in the city, can I still get a library card?
If you live in California and have a photo identification and verification of address, you can get a library card. Please visit Register for a Library Card for more information.

I've lost my card. What do I do?
If your card has been lost or stolen, please call the Santa Fe Springs City Library immediately. The replacement card fee is $1 for the first 3 cards and $5 for each subsequent card.

What do I do if I didn't find the answer to my question?
If your question related to the Library isn't listed above, please call (562) 562-868-7738 or you may send us your question (or request) using MySFS.

MySFS

If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

What do I need to bring to get a library card?
You need a photo identification and verification of address. Please visit Register for a Library Card for more information.

What's my PIN number?
Your PIN number is the last four digits of your phone number on file with us. Please inform us if your phone number changes.

Are the Wading Pools free?
There are no fees to access the wading pools at any of our four parks. There is a fee to access the pools at the Santa Fe Springs Aquatic Center.

Can I rent a batting cage?
Yes. The batting cages at Little Lake Park are managed by The Hitting Zone. Please contact (562) 945-2525.

Do I have to reserve a spot for a picnic?
Most picnic venues do not require a reservation nor a fee.  However, each of the city parks hosts a formal pavilion.  You must reserve these formal sites, at a fee, to guarantee availability through the Parks and Recreation Services Division by calling Town Center Hall at (562) 863-4896. Please note reservations are required for any group of 50 or more individuals per SFS M.C. 130.04.18.

Do you allow jumpers on the park? Is there an additional fee?
Jumpers are allowed with an additional permit from the Parks and Recreation Services Division. There is no fee but a refundable deposit is required. 

Do you have a hall I can rent for a birthday party, wedding, or special event?
Yes! The City of Santa Fe Springs offers a variety of choices for a facility to hold your special event, including parks, Town Center Hall’s Social Hall and meetings rooms, Teen Lounge, Betty Wilson Center, Heritage Park, Train Caboose, Clarke Estate, Gus Velasco Neighborhood Center, and more!

For more information, please call:

• Town Center Hall, Teen Lounge, Betty Wilson Center, & parks – (562) 863-4896

• Gus Velasco Neighborhood Center – (562) 692-0261

• Heritage Park, Clarke Estate, Carriage Barn, & Caboose – (562) 946-6476

• Santa Fe Springs Library – (562) 868-7738

Please click here to view the Parks and Facility Rental Guide: SFS Facilities Brochure

Do you offer any sports programs?
Yes. The Parks and Recreation Services Division offers a wide array of youth and adult sports programs for all ages and abilities. For more information on current offerings, please click here or call the Activity Center at (562) 948-1986.

How do I rent an athletic field?
You can reserve an athletic field through the City’s Parks and Recreation Division by contacting Town Center Hall at (562) 863-4896 or clicking here to submit a request online.  As a reminder, all organized athletic activities require a permit from the Parks and Recreation Services Division.

How many canopies can I bring to the park?
Each party may have a maximum of (3) 10 ft. x 10 ft. canopies on any Santa Fe Springs park, per SFS MC 130.04.22. Canopies larger than 10 ft.x 10 ft. are not permitted (SFS MC 130.04.23).

I work in SFS. Can I register my child for a class?
The courtesy of a resident rate is only extended to you as a business resident.  All family members would be charged the non-resident rate.

Is the Activity Center free?
The Activity Center is available for all residents and business residents free of charge with valid state-issued ID displaying a Santa Fe Springs address. Non-residents are welcome for a $2 fee. Please click here for more information on the Activity Center or call (562) 948-1986. 

My child attends a school in the Little Lake City School District.  His/her school is not in the City of Santa Fe Springs.  Can we still get the resident rate?
Unfortunately, the school and or/your residence must have a City of Santa Fe Springs address to qualify for the resident rate. Please note if you child does attend school within City limits, you will need to bring proof of his or her enrollment at the time of registration in order to receive the resident rate.

What are the park hours?
Park hours vary by facility and are posted at each park. Recreation staff provides programming, equipment, and restroom access during the times below:

Please note that staffing hours may vary due to holidays and programming needs. To confirm hours, please call Town Center Hall at (562) 863-4896.

What do I do if I didn't find the answer to my question?
If your question related to Parks and Recreation isn't listed above, please call (562) 863-4896 or you may send us your question (or request) using MySFS.

MySFS

If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

What do I have to do to workout at the Activity Center?
You must register for your Fitness Facility membership at Town Center Hall. Membership is currently only available to Santa Fe Springs residents and business residents. For more information on the Activity Center’s Fitness Facility, please click here.

What time is Recreation Swim open to the public?
Summer Recreation Swim is available to the public daily from 1:00 – 4:00pm. Recreation Swim is also available on Monday, Wednesday, and Friday evenings from 7:00 – 8:30pm.

The Aquatic Center closes for the season the last Friday in September. Please visit our Aquatics webpage by clicking here or call the Parks and Recreation Division office at (562) 863-4896 for additional program information.

How do I obtain a Regulatory Business Permit application?
If you are interested in operating as a Catering Truck, Secondhand Dealer, Taxi Cab Company, or Towing Company, you are required to obtain a Regulatory Business Permit. You may obtain a Regulatory Business Permit application by printing a copy.  You may also pick up an application in person from the Police Services Center located at 11576 Telegraph Road. Santa Fe Springs, CA 90670.Please contact the Police Service Center at (562) 409-1850 or to request more information related to application fees.

How do I obtain a Special Events Permit Application?
If you are interested in having a Special Event open to the public you are required to obtain a Special Events Permit from the Department of Police Services. You may obtain a Special Event Permit application by printing a copy directly from our website.  You may also pick up an application in person from the Police Services Center located at 11576 Telegraph Road. Santa Fe Springs, CA 90670. 

Completed applications must be submitted no later than 30 days prior to the event date. Permits will be issued after review and approval from the Director of Police Services.

Please contact the Police Service Center at (562) 409-1850 to request more information related to application fees.

How do I obtain an Alcohol Sales Conditional Use Permit application?
If you are interested in selling, storing, or manufacturing alcoholic beverages you will need to apply for an Alcohol Sales Conditional Use Permit. You may obtain an Alcohol Sales Conditional Use Permit application by printing a copy of the packet directly.  You may also pick up an application packet in person from the Police Services Center located at 11576 Telegraph Road. Santa Fe Springs, CA 90670.

Permits will be issued after final review and approval from the Planning Commission and City Council respectively. Please contact the Police Service Center at (562) 409-1850 to request more information related to application fees.

How do I obtain an Entertainment Conditional Use Permit Application?
If you have entertainment at your place of business you are required to obtain an Entertainment Conditional Use Permit. You may obtain an Entertainment Conditional Use Permit application by printing a copy of the packet directly from our website.  You may also pick up an application packet in person from the Police Services Center located at 11576 Telegraph Road. Santa Fe Springs, CA 90670. Permits will be issued after final review and approval from the Planning Commission and City Council respectively. Please contact the Police Service Center at (562) 409-1850 to request more information related to application fees.

As an interested citizen, how do I convey my opinions about a proposal/project?
All public hearings are open to the public to appear and give testimony.  Testimony can include written correspondence or a statement made at the public hearing.  Any correspondence provided to staff will be forwarded to the Planning Commission and/or City Council as part of the evidence of the case.  All pertinent correspondence should be routed through the Planning Department staff.

Can you tell me where my property lines are located?
Unfortunately, it is the property owners’ responsibility to determine where the property lines are.  Unless the property was previously surveyed (would have a coin-like marking on or near the curb), you will need to hire a land surveyor to help you determine the location of your property lines.

Do I need a license or permit to run a business out of my house?
Yes, provided that you can comply with the requirements set forth in Section 155.635 of the City’s Zoning Regulations.  Please note that you will need to get both a Business License and a Home Occupation Permit.  Please contact Claribel Catalan at (562) 868-0511 x7527 for information relating to a Business License and the Planning Department for information relating to a Home Occupation Permit and/or requirements identified in Section 155.635 of the City’s Zoning Regulations.

Do I need Planning Department approval for the change I am proposing to my commercial/industrial?
In general, any change which may alter the site plan or changes/additions to the exterior of the building will require a review of the site plan, elevations and/or landscape plans by the Planning Department.  This includes, but is not limited to, building additions, changes to existing parking layout, generator or equipment placement on the ground, new structures, façade changes to the building, etc.  Please contact the Planning Department to determine if the changes proposed will require site plan approval and the appropriate process. 

How close to the property line can I build?
Setback requirements vary depending on the property’s zoning and type of structure being built.  Contact the Planning Department to verify the zoning regulations and the development standards for your property. You can also view the City’s Zoning Regulations online.

How do I find Zoning of my property?
You can find out the zoning of your property by calling the Planning Department. You can also view the zoning map online.  We still recommend that you call the Planning Department to verify if the information is correct and that no recent zone change has occurred on the property.

How do I request a zoning verification letter?
To submit a formal request, please mail a letter to the Planning Department along with a check for the current fee.  At minimum, the letter should identify the property address, information being requested, who the letter should be addressed to, and where the letter should be sent.  The current fee is $105.00 (per address), checks shall be made payable to the City of Santa Fe Springs.  Please note that the turnaround time for a zoning verification letter is approximately 3-4 weeks.

How high can a fence be on my property?
Fence heights vary depending on the property’s zoning.  Contact the Planning Department to verify the height limitations and if any design restrictions apply to your property.

How often does the Planning Commission meet?
The City’s Planning Commission meets once a month on the second Mondays of every month.  In instances where the Monday falls on a city recognized holiday, Planning Commission meetings are generally held on the following day.

What do I do if I didn't find the answer to my question?
If your question related to Planning & Zoning isn't listed above, please call the Planning Department at (562) 868-0511, ext. 7550 or you may send us your question (or request) using MySFS.

MySFS

If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

What is difference between Planning Department approval and a Building Permit?
Most improvements to property require BOTH a Planning Department approval and a Building Permit from the Building Department. The Planning Department approval focuses on the use/improvement appropriateness for the subject property based on the City's zoning regulations. The Building Permit review process focuses on the safety of the structure to ensure that the requirements of the current Building Code and other uniform codes such as Fire, Plumbing, and Electrical are met. Most building permits cannot be issued until planning approval for the proposed project is obtained.

What is the Police Services Center?
The Santa Fe Springs Police Services Center serves as the operational headquarters of the Department of Police Services.  It is open to the public for the purpose of obtaining dog licenses, yard sale permits, taking of police reports, to make a service request, etc. 

The Police Services Center (PSC) is located at 11576 Telegraph Road, Santa Fe Springs, CA 90670. The PSC is open from 7:30 a.m. to 5:30 p.m. Monday through Thursday, and alternating Friday's. The Police Services Center is closed every Saturday and Sunday.

You may also reach the PSC by calling (562) 409-1850 or faxing us at (562) 409-1854. You can also e-mail the PSC at policeservices@santafesprings.org.

Does the Police Services Center Accept Credit/Debit Cards? 
No, the Police Services Center will only accept cash or checks.

What are the Regulations for Yard Sales?
A permit is required to have a yard sale and can be purchased at the Police Services Center for $14.00. The Police Services Center does not charge a fee to senior citizens, age 62+, for a yard sale permit. A yard sale must be held in the driveway or yard behind the front setback or in the rear yard. At the end of the day, any property offered for sale shall not be stored in the front yard or side yards of any property adjoining public streets or right-of-ways.

City Ordinance No. 743 provides the following limitation on Yard Sales:

  1.  A resident shall be allowed a maximum of three yard sales permits in any calendar year.

  2.  Each yard sale shall not exceed three consecutive days.

  3.  Each sale may begin no earlier than 8:00 a.m. and conclude no later than 6:00 p.m.

  4.  One sign, with an area not greater that six (6) square feet, may be posted on the private property where the yard sales occurs. The sign must be removed at the conclusion of the sale each day. No other signs are permitted, including signs on public property.

  5.  The merchandise offered for sale shall be limited to resident’s personal goods. The offering of merchandise acquired for the purpose of resale is prohibited.

Each violation of the ordinance is a misdemeanor punishable by a fine of up to $500 or imprisonment for not more than six months, or both.

Does the Santa Fe Springs Policing Team offer ride-a-longs? 
Yes, ride-a-longs are scheduled through the Police Services Center.  To schedule a ride along you must come into the Police Services Center to fill out an application. All prospective riders must be checked through criminal databases before acceptance.

Does the Police Services Center Offer Fingerprinting Services?
The Police Services Center provides fingerprinting services during normal business hours for fingerprint cards only. There is a $22.00 processing fee per applicant, per card.

To schedule an appointment for Livescan fingerprints, contact the Whittier Police Department at (562) 567-9200. Livescan fingerprints are done Monday, Wednesday and Friday from 12 p.m. to 8 p.m. There is a $38.00 processing fee for two fingerprint cards or Livescan and $17 for each additional card. Federal and state agency fees may also apply, depending on the type of prints needed.

Can I Request Extra Patrol Around my Home if I go on Vacation?
Yes. We offer a Vacation House Watch Program. Residents may fill out a vacation check form prior to the vacation and request that a patrol vehicle make periodic checks of their home while they are away. Be sure to mention what lights you will leave on in the house, what lights you will have set on timers, what security devices you have to protect your home, who will pick up your mail and who will have access to your home.

For more information, please contact the Police Services Center at (562) 409-1850.

What is the Rapid Notify Program?
The City of Santa Fe Springs with the assistance of the Southeast Regional Community Awareness & Emergency Response (CAER) Association has added the Rapid Notify Program to its arsenal of tools to deal with an emergency or disaster situation. CAER is a chemical industry initiative to improve local emergency response planning by combining business emergency plans with the plans of local government for an integrated community emergency response plan. The Rapid Notify Program provides a unique telecommunications service to assist the residents and businesses of Santa Fe Springs by providing vital emergency information via telephone, internet or pager during and following an emergency.

How It Works
If there were a significant or threatening situation in the area of your home or business, City emergency officials would activate the American Emergency Network. Within seconds of the initial activiation time businesses and residents would begin receiving phone calls from the American Emergency Network relaying vital emergency inforamtion such as:

"This is an emergency message from the City of Santa Fe Springs..."

"...there has been an accident involving hazardous materials near your home. Please follow these steps..."

"...there is a child missing in your neighborhood. He/She was last seen..."

"...proceed to the High School where a bus will pick you up..."

"...please tune to your local emergency broadcast station immediately for details..."

These examples show some of the types of emergency situations that this Network is designed to deal with.

For more information, please call Police Services at (562) 409-1850.

Does the City have a Safe Neighborhood Team?
The City of Santa Fe Springs Safe Neighborhood Team (SNT) Program relies on the efforts of community volunteers.  It is a program for emergency preparedness and neighborhood watch.  It is coordinated by the combined efforts of Block Captains, Area Coordinators, and Assistant Coordinators.  The goal of the program is to prepare residents to be self-contained for 72 hours during an emergency and to assist with crime prevention awareness in the community.  The SNT has been recognized by the State of California Office of Emergency Services and the Federal Emergency Management Agency for its excellence management.

For more information on the SNT Program or to sign-up, please call the Police Services Center at (562) 409-1850.

What is the Business Emergency Preparedness Network?
For information on this program or the Residential Emergency and Disaster Initiative, please contact the Department of Police Services at (562) 409-1850 and ask for Darryl at extension 3313.

How do I Obtain a Copy of a Police Report? 
Crime and incident reports are released to:

- Victim(s)

- Authorized representative of victim

- Insurance carrier against which a claim has been made and/or might be made

- Person suffering bodily injury, property damage or loss

Reports are not released if:

- The disclosure would endanger the safety of a witness or other involved party

- Disclosure could endanger the successful completion of an investigation and/or related investigation

- Name and address of a victim(s) of certain specified crimes will not be disclosed

- The Department is prohibited by law from releasing the report (e.g. child abuse reports)

Police reports are $13 (Identity Theft Reports are free). Please call the Police Services Center at (562) 409-1850 during normal business hours to have the report prepared ahead of time and allow 7 – 10 business days. Bring picture identification with you when picking up the report. Reports cannot be faxed. Additionally, some reports are not releasable. Please call the Police Services Center to ascertain if your report is available.

Insurance company requests for police reports can be sent by mail. Requests should include: authorization for the report and a check for the cost of the report (made payable to the City of Santa Fe Springs).

Traffic Collision Reports
Released to:

- Drivers involved in the collision

- Registered owners of vehicles involved 

- Parents of a minor driver involved 

- Passengers involved listed in the report 

- Insurance companies 

- Those incurring property damage as a result of the accident 

- Those who may incur civil liability as a result of the accident 

Any attorney who declares under penalty of perjury that he or she represents any of the above persons.

Juvenile Reports
Released to:

- Parents of a juvenile may receive a copy of certain types of reports if their child is the only juvenile identified in the report.

- All other requestors must petition the Presiding Judge of the Juvenile Court directly for the release of juvenile records. The Juvenile Court has the exclusive authority to determine whom, and the extent to which juvenile record information may be released.

Why Does the City Charge for a False Alarm Activation?
Each false alarm can consume a substantial amount of police officer time which is being diverted from other law enforcement activities. If not managed, false alarms can at times misdirect up to 40 percent of the City’s police resources.

What is the Fee for a False Alarm Activation?
A service charge of $118 shall be billed to and paid by alarm owners for each response by police officers which was determined to be a false alarm, or which response did not require such police officer's services other than deactivation of an alarm system.  Such charges shall be payable within 30 days of billing date to the Citation Processing Center.  A payment may be mailed into the Citation Processing Center at:

PO Box 10479

Newport Beach, CA 92658-0479

Or done online on the Citation Processing Center's website.

If you do not have internet access, or simply have an inquiry, you may call the Citation Processing Center for their automated assistance at (800) 989-6158.

If you have questions or need additional information, please call the Police Services Center at (562) 409-1850.

What do I do if I didn't find the answer to my question?
If your question related to Police Services isn't listed above, please call (562) 409-1850 or you may send us your question (or request) using MySFS.

MySFS

If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.

Senior Clubs
Several senior citizen clubs and organizations are available to older residents who are looking for enrichment opportunities and community involvement.   Membership in some groups requires a nominal organizational fee and some are at no cost to the senior.  For more information on senior clubs and organizations in the area, contact Senior Services at (562) 692-0261.

Does the City have a senior lunch program?
The City provides a Low Cost Senior Nutrition Program which is available to seniors age 60 and older at one location only, Neighborhood Senior Center 9255 Pioneer Blvd.  Come and enjoy lunch and meet new friends in a pleasant and social atmosphere.  A small donation is requested and daily reservations are required.  Lunch is served at 11:30 a.m. Monday through Friday.  For more information please call Neighborhood Center at (562) 692-0261.

Does the City provide transportation for non-driving seniors?
The City provides transportation services through Transportation

Services for seniors 60 years and older and for disabled adults.

Medical Transportation
Transportation to medical and dental appointments are available for residents 60 years and older and for persons with disabilities.  Reservations are required at least one day in advance by calling (562) 409-7572.  Transportation is provided to the cities of Downey, Norwalk, Pico Rivera, Santa Fe Springs, and Whittier, according to the following schedule:

        Days of Service & Area Covered

          Monday:          Downey, Norwalk, Pico Rivera, Santa Fe Springs

          Tuesday:         Pico Rivera, Santa Fe Springs, Whittier

          Wednesday:     Pico Rivera, Santa Fe Springs, Whittier

          Thursday:        Pico Rivera, Santa Fe Springs, Whittier

          Friday:             Downey, Norwalk, Pico Rivera, Santa Fe Springs

PLEASE SCHEDULE YOUR APPOINTMENTS BETWEEN 9:30 AM & 1:30 PM

Senior Center Route Schedule
Transportation is available to residents, ages 60 years or older, to attend programming and lunch program (NC Senior Center only) at the Betty Wilson and Neighborhood Center Senior Centers.  Transportation services are provided between 8 am and 9:15 am (Pick up) 11:45 am and 12:15 pm (Drop off).  Please call at least one day in advance to request transportation at (562) 409-7572.

Free Transportation

Transportation  Identification Cards 

Transportation identification cards are available to city residents 60 years and older and for persons with disabilities.  The free card entitles patrons to unlimited transportation services as outlined above, free of charge.  The I.D. cards may be obtained at the Neighborhood Center and Betty Wilson Center Monday through Friday from 8:00 a.m. – 5:00 p.m.

Taxi Voucher Program
The City provides a Taxicab Voucher Program that will provide city residents that are 60 years and older and persons with disabilities rides to medical appointments for a minimal cost.  This program is intended to offer our clients and alternative when transportation is not available through the existing Medical Appointment Transportation Program.

Seniors can purchase taxi vouchers coupons for $1 each, which will entitle the holder to $7 value of taxi travel to various medical facilities within the cities of Bellflower, Downey, Lakewood, Norwalk, Pico Rivera, Santa Fe Springs and Whittier.  The coupons may be purchased at City Hall, Neighborhood Center or Betty Wilson Center and are valid for 30 days from date of purchase.  The coupons can be used 7:00 a.m. to 7:00 p.m., Mondays – Fridays.

How to use the Voucher:

• Present Voucher to the driver upon pickup.

• Up to 4 people may ride using one voucher coupon.

• Maximum of two vouchers may be used per one-way trip.

• Drivers will not give change if meter reading is less than the voucher value.

• No portion of the voucher can be used for a tip for the driver.

Coupons are good for the meter amount only.  If the trip exceeds the value of one coupon, the difference can be paid by a second coupon, but no more than two coupons may be used for a single trip.

For more information, please call (562) 868-0511. Or can send us your request with MySFS.

MySFS

You will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

Meals on Wheels
Meals on Wheels provide nutritious meals for residents who are frail or homebound whether it is a temporary or permanent need.  Meals are delivered by friendly SASSFA employees five days a week, Monday through Friday.  Each delivery consists of a hot meal eaten at noon and a cold supper for the evening meal.  The fee is minimal and the service is available to anyone who needs it, regardless of income.  For more information on home delivered meal please contact SASSFA (Southeast Area Social Services Funding Authority) at (562) 946-2237.

Senior Activity Programs
Senior Services offers a variety of activities and programs designed to enhance and enrich the lives of adults age 50 and older. The Neighborhood Center and Betty Wilson Centers offer a broad spectrum of services including a nutrition lunch program at Neighborhood Center, enrichment and educational classes, health, fitness and wellness programs, excursions, special events and Outreach Services.  Operating hours for both centers 8:00 a.m. to 5:00 p.m. Monday through Friday.  For a complete listing of programs and information please call Senior Services at (562) 692-0261 or visit our centers:

Neighborhood Center
9255 Pioneer Blvd.
Santa Fe Springs

Betty Wilson Center
11641 Florence Ave.
Santa Fe Springs

What do I do if I didn't find the answer to my question?
If your question related to Senior Services isn't listed above, please call  (562) 868-0511 or you may send us your question (or request) using MySFS.

MySFS

If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

Where can I get assistance on social security questions?
The City has a case management section through the Family & Human Services Division at the Neighborhood Center, where case managers are available to help answer your questions and assist with filling out forms Monday through Friday from 8:00 a.m. – 5:00 p.m.  Please call (562) 692-0261 for an appointment or visit the Neighborhood Center at 9255 Pioneer Blvd.

Senior Services Section at the Neighborhood Center has a representative from the Social Security office to assist with filling out forms and any Social Security related questions on 1st, 2nd, and last Tuesday of the month from 9:00 a.m. – 3:00 p.m. 

For an appointment call (562) 929-1990 ext. 224.

Clothing Assistance 
The Family and Human Services Division has a Community Closet Program which assists resident school aged children and teens by allowing them the opportunity to trade "moderately worn" clothing that no longer fits for clothing that fits. For further information contact the Neighborhood Center at (562) 692-0261.

Financial Assistance
City of Santa Fe Springs Families needing assistance to prevent eviction or avoid utility shut off may apply for assistance by calling the Neighborhood Center at (562) 692-0261.

Food
Needy families and individuals can receive free food items from the Neighborhood Center Food Pantry.  Contact the Neighborhood Center at (562) 692-0261.

Job Assistance
The Neighborhood Center has a listing of job opportunities available to reference. In addition, the Southeast Area Social Services Funding Authority (SASSFA) offers assistance in job searching to adults and youth at the Neighborhood Center.

For more information, contact the Neighborhood Center at (562) 692-0261 or you can use MySFS (click the link below).

MySFS

If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

Legal Services
The Family and Human Services Division offer a Legal Services program where volunteer attorneys provide free consultation. Several volunteer attorneys specialize in a variety of different fields.

For more information, contact the Neighborhood Center at (562) 692-0261 or you can use MySFS (click on the link below).

MySFS

If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

Low Cost Medical Services
Presbyterian Intercommunity Hospital in partnership with the City of Santa Fe Springs offers free and low cost services to individuals who do not have insurance.  The Santa Fe Springs Family Health Center is located at 9251 Pioneer Blvd. (next door to the Neighborhood Center). For further information call (562) 695-0292.

Social Services
The Family Services Section provides a variety of social services to youth, families and older adults who live and/or work in Santa Fe Springs. Families or individuals needing assistance can contact the Neighborhood Center for an assessment appointment.  Services and referrals may then be provided to qualifying families.  Services may include: emergency food items, Notary Services, Advocacy Referrals, Income Tax Assistance (VITA), Youth Summer Employment, Legal Services, financial relief, utility bill assistance programs, and health and wellness. For further details or assistance, please contact the Neighborhood Center at (562) 692-0261.

What do I do if I didn't find the answer to my question?
If your question isn't listed above, please call the Neighborhood Center at (562) 692-0261 or you may send us your question (or request) using MySFS.

MySFS

If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

How do I report a street sweeping concern or what if I have a question regarding street sweeping?
Please call Public Works staff at (562) 868-0511, extension 3601 and ask for the following areas:

- If it is a concern regarding debris in the street after sweeper has  completed sweeping

- For any street sweeping changes in schedules due to a Holiday

- For any other street sweeping concerns or issues

You may also use our Online Service Request system (click the link below).

Ask A Question Regarding Street Sweeping

If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.

For parking enforcement questions or concerns, please contact the Police Service Center at (562) 409-1850.

How do I report a pothole or needed street repair?
Please call Public Works staff at (562) 868-0511, extension 3601 and provide them the location of the problem. You can also use the City's Online Service Request system to send the request (just click the link below).

Report A Pothole or Needed Repair

If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.

How do I report a raised sidewalk?
You can call Public Works staff at (562) 868-0511, extension 3601 or use GoSFS to send us your request (click the link below). They will schedule someone to come out and inspect the sidewalk; they may grind it to even it out, ramp it if it is too severe to grind and then it will be placed on the sidewalk replacement schedule.

GoSFS

If you haven't used GoSFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

How do I report an issue relating to a City street, sidewalk or sign?
Contact Public Works at (562) 409-7540 or use GoSFS (click the link below) for non-emergency situations or inquiries.

GoSFS

If you haven't used GoSFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

What do I do if I didn't find the answer to my question?
If your question related to Streets, Sidewalks or Signs isn't listed above, please call Public Works at (562) 868-0511 or you may send us your question (or request) using GoSFS.

GoSFS

If you haven't used GoSFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

What should I do if I see a street sign that is damaged?
Report it to the Public Works department. Call (562) 409-7540 or use GoSFS (click the link below).

GoSFS

If you haven't used GoSFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

How do I report an issue regarding a street light or a traffic signal?
Please contact our Public Works department at (562) 409-7540 or in the case it is an non-emergency issue, you can use GoSFS (click the link below).

GoSFS

If you haven't used GoSFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

How do I report that a traffic sign is broken, missing, or illegible?
Please contact our Signals Maintenance at the Municipal Services Yard at (562) 868-0511 or in the case it is an non-emergency issue, you can use GoSFS (click the link below).

GoSFS

If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.

How do I report that a traffic signal is out?
Please contact our Signals Maintenance at the Municipal Services Yard at (562) 868-0511 or in the case it is an non-emergency issue, you can use GoSFS (click the link below).

GoSFS

If you haven't used GoSFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

What do I do if I didn't find the answer to my question?
If your question related to Traffic Signals and Street Lights isn't listed above, please call (562) 409-7540 or you may send us your question (or request) using GoSFS.

GoSFS

If you haven't used GoSFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.

When reporting a street light concern, what are important things to understand?
It's most helpful, when reporting this type of concern, to note the type of pole, pole number and nearby cross street. Note that some street lights in Santa Fe Springs are owned and maintained by Southern California Edison. If a concern is reported to us and it turns out to So. Cal. Edison's light, we will report that information to them accordingly.

When the traffic signals are flashing red in all directions at an intersection, what are motorists supposed to do?
This should be treated the same as a Stop sign intersection. Motorists should stop and give the right-of-way to the vehicle to their right. 

How do I dispose of used oil?
Take your used oil to an Used Oil Recycling Center.
Used Oil Recycling Centers

What do I do if I didn't find the answer to my question?
If your question related to Trash, Waste or Recycling isn't listed above, please call (562) 868-0511 or you may send us your question (or request) using MySFS.

MySFS

If you haven't used MySFS before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.

What should I do if I have large bulky items to be disposed of?
Contact your trash hauler for delivery and disposal.

Contact Information for City Trash Haulers

Who do I contact for questions regarding recycling (Refuse Round-Up, Electronics, hazardous waste, etc.)?
Please contact the City Manager's Office at (562) 868-0511, Ext. 7510. You may also ask your question by using the MySFS (click the link below).

MySFS

If you haven't used MySFS before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.