Senior Services Updated: Apr 24, 2024

Frequently Asked Questions

Senior Clubs
Several senior citizen clubs and organizations are available to older residents who are looking for enrichment opportunities and community involvement.   Membership in some groups requires a nominal organizational fee and some are at no cost to the senior.  For more information on senior clubs and organizations in the area, contact Senior Services at (562) 692-0261.
Does the City have a senior lunch program?
The City provides a Low Cost Senior Nutrition Program which is available to seniors age 60 and older at one location only, Neighborhood Senior Center 9255 Pioneer Blvd.  Come and enjoy lunch and meet new friends in a pleasant and social atmosphere.  A small donation is requested and daily reservations are required.  Lunch is served at 11:30 a.m. Monday through Friday.  For more information please call Neighborhood Center at (562) 692-0261.
Does the City provide transportation for non-driving seniors?

The City provides transportation services through Transportation

Services for seniors 60 years and older and for disabled adults.

Medical Transportation
Transportation to medical and dental appointments are available for residents 60 years and older and for persons with disabilities.  Reservations are required at least one day in advance by calling (562) 409-7572.  Transportation is provided to the cities of Downey, Norwalk, Pico Rivera, Santa Fe Springs, and Whittier, according to the following schedule:

        Days of Service & Area Covered

          Monday:          Downey, Norwalk, Pico Rivera, Santa Fe Springs

          Tuesday:         Pico Rivera, Santa Fe Springs, Whittier

          Wednesday:     Pico Rivera, Santa Fe Springs, Whittier

          Thursday:        Pico Rivera, Santa Fe Springs, Whittier

          Friday:             Downey, Norwalk, Pico Rivera, Santa Fe Springs


Senior Center Route Schedule
Transportation is available to residents, ages 60 years or older, to attend programming and lunch program (NC Senior Center only) at the Betty Wilson and Neighborhood Center Senior Centers.  Transportation services are provided between 8 am and 9:15 am (Pick up) 11:45 am and 12:15 pm (Drop off).  Please call at least one day in advance to request transportation at (562) 409-7572.

Free Transportation

Transportation  Identification Cards 

Transportation identification cards are available to city residents 60 years and older and for persons with disabilities.  The free card entitles patrons to unlimited transportation services as outlined above, free of charge.  The I.D. cards may be obtained at the Neighborhood Center and Betty Wilson Center Monday through Friday from 8:00 a.m. – 5:00 p.m.

Taxi Voucher Program
The City provides a Taxicab Voucher Program that will provide city residents that are 60 years and older and persons with disabilities rides to medical appointments for a minimal cost.  This program is intended to offer our clients and alternative when transportation is not available through the existing Medical Appointment Transportation Program.

Seniors can purchase taxi vouchers coupons for $1 each, which will entitle the holder to $7 value of taxi travel to various medical facilities within the cities of Bellflower, Downey, Lakewood, Norwalk, Pico Rivera, Santa Fe Springs and Whittier.  The coupons may be purchased at City Hall, Neighborhood Center or Betty Wilson Center and are valid for 30 days from date of purchase.  The coupons can be used 7:00 a.m. to 7:00 p.m., Mondays – Fridays.

How to use the Voucher:

  • Present Voucher to the driver upon pickup.

  • Up to 4 people may ride using one voucher coupon.

  • Maximum of two vouchers may be used per one-way trip.

  • Drivers will not give change if meter reading is less than the voucher value.

  • No portion of the voucher can be used for a tip for the driver.

Coupons are good for the meter amount only.  If the trip exceeds the value of one coupon, the difference can be paid by a second coupon, but no more than two coupons may be used for a single trip.

For more information, please call (562) 868-0511. Or can send us your request with MySFS.


You will need to create an account. If you have any problems, please send us an e-mail at

Meals on Wheels
Meals on Wheels provide nutritious meals for residents who are frail or homebound whether it is a temporary or permanent need.  Meals are delivered by friendly SASSFA employees five days a week, Monday through Friday.  Each delivery consists of a hot meal eaten at noon and a cold supper for the evening meal.  The fee is minimal and the service is available to anyone who needs it, regardless of income.  For more information on home delivered meal please contact SASSFA (Southeast Area Social Services Funding Authority) at (562) 946-2237.
Senior Activity Programs

Senior Services offers a variety of activities and programs designed to enhance and enrich the lives of adults age 50 and older. The Neighborhood Center and Betty Wilson Centers offer a broad spectrum of services including a nutrition lunch program at Neighborhood Center, enrichment and educational classes, health, fitness and wellness programs, excursions, special events and Outreach Services.  Operating hours for both centers 8:00 a.m. to 5:00 p.m. Monday through Friday.  For a complete listing of programs and information please call Senior Services at (562) 692-0261 or visit our centers:

Neighborhood Center
9255 Pioneer Blvd.
Santa Fe Springs

Betty Wilson Center
11641 Florence Ave.
Santa Fe Springs

What do I do if I didn't find the answer to my question?

If your question related to Senior Services isn't listed above, please call  (562) 868-0511 or you may send us your question (or request) using MySFS.


If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at

Where can I get assistance on social security questions?

The City has a case management section through the Family & Human Services Division at the Neighborhood Center, where case managers are available to help answer your questions and assist with filling out forms Monday through Friday from 8:00 a.m. – 5:00 p.m.  Please call (562) 692-0261 for an appointment or visit the Neighborhood Center at 9255 Pioneer Blvd.

Senior Services Section at the Neighborhood Center has a representative from the Social Security office to assist with filling out forms and any Social Security related questions on 1st, 2nd, and last Tuesday of the month from 9:00 a.m. – 3:00 p.m. 

For an appointment call (562) 929-1990 ext. 224.