City Water Services Updated: Apr 24, 2024

Frequently Asked Questions

How do I obtain a water quality report?
You may go to here to view the latest edition of the water quality report.
Who do I call for water questions?
The City of Santa Fe Springs provides water service to the vast majority of the City residents and businesses, but there are several other water companies that provide water services. 

The easiest way to determine who your water provider will be is to check your water bill, which will indicate what agency serves water to your address and it should have a phone number to call for questions and or complaints.
How do I sign up for automatic payment of my water bill?
We currently have a Direct Debit service which would deduct your payment from your checking account.  We can either fax you the form, mail you the form, or you may walk in to pick up the form.

Please call us at City Water Services, (562)409-7520 or may use MySFS to request more information.

MySFS

If you haven't used MySFS before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
How do I contact someone after work hours for water related emergencies?
If you are not sure who your water provider is, please check
your water bill which should provide a 24-hour emergency number. 

If the City of Santa Fe Springs is your water provider, please call (562)409-7520, whereby you will be directed through the City’s after hours notification procedure. 
 
How do I start water service?
Residential Service:  $75 deposit
Commercial Service: $150 deposit

Your deposit amount is required before your water service is started.  You can pay that either with a credit card (everything except American Express) over the phone or you can pay in person.  We will also need your billing information.

To pay over the phone, please call us at 562-409-7520 or may contact us through MySFS.

MySFS

If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.

To pay in person, come to City Hall at 11710 Telegraph Road, Monday thru Thursday between 7:30 am - 5:30 pm.
How do I stop water service?
You may call us or use MySFS to let us know you would like to stop water service.

Please let us know your forwarding address, so we can send you your final bill and the date you would like your service to be stopped. Note that the City requires 24 hour advance notice before your water service can be stopped.

Water Billing Phone #: 562-409-7520

MySFS

If you haven't used MySFS before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
What do I do if I didn't find the answer to my question?
If your question related to City Water Services isn't listed above, please call City Water Services at (562) 409-7520 or you may send us your question (or request) using our Online Service Request system.

MySFS

If you haven't used MySFS before, you will need to create an account. If you have any problems, please send us an e-mail at support@santafesprings.org.
Where do I pay the water bill?
City Hall (Located at 11710 Telegraph Rd.)
or
Drop box outside of City Hall (Located in the parking lot at 11710 Telegraph Rd.)