Bill, Tax & Fee payments Updated: Apr 24, 2024

Frequently Asked Questions

Am I eligible for financial assistance with my water bill?

The City offers discounts to senior residents, please contact City Water Services at (562) 868-0511 x7333. If you are a resident and require financial assistance, the City maybe able to assist you.  Please contact the Gus Velasco Neighborhood Center at (562) 692-0261 or visit them at 9255 Pioneer Blvd.

9255 Pioneer Blvd

Santa Fe Springs
CA 90670
Phone: 562-692-0261
Fax: 562-695-8620

View Map of Gus Velasco Neighborhood Center

Can I pay a city bill online?
The City will be providing online payment services in the near future.
How do I report bad tasting/looking water?

If you suspect your water is contaminated, please call our Municipal Services Yard at (562) 868-0511 during normal operating hours.

For after hours service, please contact our Police Services Center at (562) 409-1850.

How do I contest a Parking Ticket?

Please contact Police Services Center for more information in regards to your parking ticket.  You can contact them at (562) 409-1850.

I haven’t received my (water, electric, gas) bill this month.
If you have not received your water bill for this month, please contact the City's Water Services at (562) 868-0511 x7333.

If you have not received your gas bill for this month, please contact the Southern California Gas Company call center at 1-800-427-2200.

If you have not received your electricity bill for this month, please contact Southern California Edison customer service at 1-800-655-4555.

What do I do if I believe my electric bill is wrong?

If you have questions about your electric bill, please contact Southern California Edison at (800) 655-4555.

Southern California Edison Web Site

What do I do if I believe my gas bill is wrong?

If you have questions about your gas bill, please contact Southern California Gas Company at the following numbers:

Call 800-427-2200 (Residential Customers)

Call 800-427-2000 (Commercial & Industrial Customers)

Call 800-772-5050 for Interactive Voice Response Self Service Option (in English & Spanish)

Call 800-342-4545 for information in Spanish (Residential Customers)

Call 800-427-6029 for information in Spanish (Commercial & Industrial Customers)

Or you can visit their web site at

Southern California Gas Company

What do I do if I believe my water bill is wrong?
If you have questions about your water bill, please contact City Water Services at (562) 868-0511 x7333.
What do I do if I didn't find the answer to my question?

If your question related to Bill, Tax & Fee payments isn't listed above, please call (562) 868-0511 or you may send us your question (or request) using MySFS:

MySFS

If you haven't used our MySFS before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.

Where can I ask a question about my State Taxes?
If you have a question about your state taxes, please contact California Franchise Tax Board at (800) 852-5711.
Where can I ask a question about my Federal Taxes?
If you have a question about your federal taxes, you contact the IRS at (800) 829-1040.
You can visit IRS web site at:
Internal Revenue Service - United States Department of the Treasury