- I want to give away my dog or cat (for adoption).
- What do I do if I have lost my pet?
- Where can I get my pet spayed or neutered?
- I want to volunteer to work with animals.
- Where do I get a license for my dog?
- I want to report an abused pet.
- What do I do if I believe my water bill is wrong?
- What do I do if I believe my electric bill is wrong?
- What do I do if I believe my gas bill is wrong?
- I haven’t received my (water, electric, gas) bill this month.
- Am I eligible for financial assistance with my water bill?
- Where can I ask a question about my State Taxes?
- Where can I ask a question about my Federal Taxes?
- Can I pay a city bill online?
- How do I contest a Parking Ticket?
- What licenses do I need to start a business?
- How much does a business license cost?
- Do I need a license to work from home?
- Do I need a permit for a yard/garage sale?
- Can I put up a sign for a yard/garage sale?
- What is a certificate of occupancy permit?
- How do I find out about bidding for city contracts?
- Do I need a permit to film in the city?
- How do I transfer my business to a new owner?
- Do I need a fire inspection for my business?
- What do I do if my car was vandalized?
- I have a question about a parking ticket.
- Can I pay my parking ticket online?
- Where can I renew my driving license?
- Where can I get help with my car registration?
- I want to report a city vehicle driven recklessly.
- How do I report that a traffic signal is out?
- How do I report that a traffic sign is broken, missing, or illegible?
- I have information about a crime
- How do I notify someone about gang activity?
- I want to report drug dealing
- I want to report a hate crime
- I want to report a burglary
- I want to report spousal abuse
- I want to start or join a neighborhood watch
- What is The Tram?
- Where can I get first aid classes?
- Where can I get CPR classes?
- What is the best thing to do for a burn?
- Are there regular Fire Department office hours?
- How do I get a copy of a fire/accident report?
- How can I obtain a restraining order?
- How do I sign up for automatic payment of my water bill?
- How do I start water service?
How do I stop water service? - How do I know if a request is handled by the Public Works Department or not?
- How can I report an issue relating to a City Park, Facility or Landscaping?
- What should I do if I see a street sign that is damaged?
- How do I report an issue regarding a street light or a traffic signal?
- How do I report an issue relating to a City street, sidewalk or sign?
- How can I get more information about redevelopment in Santa Fe Springs?
- How can I see a map of the redevelopment project areas in Santa Fe Springs?
- How can I get more information about job placement, job training, or other business assistance resources?
- Does Santa Fe Springs have a Chamber of Commerce?
- How can I find available properties for sale or lease in Santa Fe Springs?
- How can I find Restaurants or Coffee Shops in Santa Fe Springs?
- A-Frame Signs and Handheld Signs
- Abandoned or Inoperable Vehicles
- Banners-Commercial Uses
Where can I display a banner? - For a banner, is a permit required?
- Extension Of Time
I received a Notice of Violation allowing a specified day to correct certain violations. Most of the violations have been corrected, but I need more time. Would it be possible to get an extension of time? - Garage-Yard Sales
When and where can a garage/yard sale be held? - Is a permit required for a garage sale?
- Garage/Yard Sale Signs
- I have a question regarding unpermitted construction.
- Illegal Dumping
- Mobile Car Wash and Detailing
- Outdoor Displays in Commercial Zone Areas
- Overgrown Vegetation
- Parking Lot Sales
- Where Can I Display Residential Signs?
- My signs were removed by the city, how can I get them back?
- Roof Signs/ Character Balloons
- Street Vendors/Ice Cream Vendors
- Trash Containers
- How do I find Zoning of my property?
- How close to the property line can I build?
- How high can a fence be on my property?
- Can you tell me where my property lines are located?
- How do I request a zoning verification letter?
- Do I need Planning Department approval for the change I am proposing to my commercial/industrial?
- What is difference between Planning Department approval and a Building Permit?
- Do I need a license or permit to run a business out of my house?
- How often does the Planning Commission meet?
- As an interested citizen, how do i convey my opinions about a proposal/project?
- Does the City provide a First Time Homebuyer or other Mortage Assistance Program?
- Can I park my recreational vehicle in my front yard?
- Does the City have a program to assist me with home rehabilitation?
- Can I put a storage shed up in my back yard?
- Are temporary canopies and/or canopy structures permitted in the City?
- Can I place a temporary swimming pool within my front and/or side yards?
- How many people are allowed to live in a residence?
- How many vehicles are allowed per residence?
- My neighbor's rear yard is a disaster area. What can be done?
- What permits do I need to remodel my house or business?
- How much would it cost?
- How do I proceed?
- How do I know the work is correct?
- How do I schedule inspections?
- How can I find a good contractor?
- What do I need to bring to get a library card?
- What is the Family and Youth Intervention Program?
- What are some of the services offered through the FYIP?
- What is the phone number and address of the FYIP?
- What are the hours of operation for the FYIP?
- What are the ages of youth that the FYIP serves?
- Can my teenager satisfy his/her court ordered community service through this program?
- How do I initiate contact for a child or family?
- How do I apply for a vacant position?
- How do I obtain a City of Santa Fe Springs employment application?
- How do I file an Employment Application?
- What happens after I file my application?
- What does "Open Until Filled" mean?
- How often are jobs available?
- If I want to apply for more than one position, do I have to file more than one application?
- What should I do if my address or phone number changes?
- How does Human Resources determine if I qualify for a position?
- What is an Eligibility List?
- What are the steps of the recruitment selection process?
- What if I am not selected or invited to interview?
- What happens after I complete an examination?
- What should I do if I am contacted for an interview?
- What if I need a reasonable accommodation for an examination and/or interview?
- What will the interview be like?
- What happens after the interview?
- Does Human Resources conduct the selection interviews?
- I don’t have a driver’s license. Can I still apply for a position?
- I have a criminal record. Can I still apply for a position?
- What is the Police Services Center?
- How long can a vehicle be parked on a public street?
- How many cars can an individual/household have?
- Is my neighbor allowed to store an inoperative vehicle in their driveway?
- How long can I leave my trashcans on the street?
- How long can I leave my trashcans on the street?
- What should I do when I see graffiti?
- What is the fee for a false alarm activation?
- Why does the City charge for a false alarm activation?
- Does my dog need a dog license?
- What do I do if I see a stray or lost dog?
- Do I need a permit to have a yard sale?
- Can I request extra patrol around my home if I go on vacation?
- How do I obtain a copy of a police report?
- Crime and Incident Reports
- Traffic Collision Reports
- Juvenile Reports
- Do you offer fingerprinting services?
- What are the Department of Police Services lobby hours?
- How do I get my vehicle out of impound?
- Are parking citations moving violations?
- Where do I send the fee for my parking citation?
- I’ve lost my citation. What should I do?
- What if I paid the citation but the DMV shows that it is still pending and won’t register my vehicle?
- How do I register my bike?
- Does the City have a Safe Neighborhood Team?
- How do I report annoying or harassing phone calls?
- How can I obtain a restraining order?
- How can I report child abuse?
- How can I report elder abuse?
- What is "identity theft?"
- What should I do if I have become a victim of identity theft?
- Does the Police Services Center accept credit cards?
- Does the Santa Fe Springs Policing Team offer ride-a-longs?
- What is Domestic Violence?
- How can you tell if you are in an abusive relationship?
- Licensed Child Care Operational Requirements (Centers/Family Child Care Homes)
- Finding Licensed Child Care in Santa Fe Springs
- City of Santa Fe Springs Licensed Child Care Programs
- Does the City provide transportation for non-driving seniors?
- Free Transportation
- Does the City have a senior lunch program?
- Meals on Wheels
- Senior Activity Programs
Senior Clubs
- Where can I get assistance on social security questions?
- Social Services
- Food
- Financial Assistance
- Clothing Assistance
- Job Assistance
- Legal Services
- Low Cost Medical Services
- Are there facilities at the Neighborhood Center that are for rent?
- Do you allow jumpers on the park? Is there an additional fee?
- Do I have to live in SFS to rent the hall/park? What if I work in the City? What if my cousin lives in the City, can she rent it for me? I am paying for the party; I can’t rent it for my cousin?
- I work in SFS. Can I register my child for a class?
- My child attends a school in the Little Lake City School District. His/her school is not in the City of Santa Fe Springs. Can we still get the resident rate?
- Can I rent a soccer field?
- When is the Clarke Estate open so I can go see it for my wedding?
- What’s Santa Fe High School’s telephone number?
- Are you hiring?
- Where is the Superior Court?
- Where is the Municipal Court?
- Where is the Housing Authority Office?
- Where is the Department of Children and Family Services?
- Where is the Chamber of Commerce?
- Where is the County Recorders Office? Where can I get a birth certificate from?
- Where do I pay the water bill?
- Do I have to reserve a spot for a picnic?
- How early do you open the gates at Lakeview Park and Santa Fe Springs Park?
- Are the Wading Pools free?
- Is the Activity Center free?
- What do I have to do to workout at the Activity Center?
- Why do I have to wear a helmet at Center Court?
- What times are the skate boarding equipment available to the public?
- What time is Recreation Swim open to the public?
- How do I request a Fire Station tour?
- How do I request a fire safety presentation from the Fire Department?
- How do I report a vegetation fire hazard?
- What is a "Knox-box"?
- Where is the key to open my Knox-Box?
- Who do I call to schedule an appointment to have the Fire Department unlock my Knox-box so I may place a key inside?
- How do I order a Knox-box for my business?
- I would like to view environmental site information. Who do I contact?
- Will the Fire Department provide fire extinguisher training for my business?
- Where can I get first aid classes?
- Where can I get CPR classes?
- What is the best thing to do for a burn?
- What should I do during an earthquake?
- Where should I place smoke detectors in my home?
- How do I make sure my smoke detector works?
- How do I get my business’ fire extinguisher serviced?
- Are there regular Fire Department office hours?
- Why do I have to dial 9-1-1 in an emergency? Why can’t I call the fire station directly and save time?
- Where can I obtain a copy of the Fire Prevention Division fees?
- Where can I obtain a copy of the Environmental Protection Division fees?
- What is the Residential Rental Inspection Program? I’ve never had my house inspected before.
- Why is the Fire Department inspecting my home?
- Is this for rental units only?
- Does the owner have to be present at the inspection?
- Can I appeal the inspection results or payment?
- When are City Council Meetings?
- How can I obtain copies of City Council Meeting agendas, minutes, staff reports ordinances, and resolutions?
- Who do I contact to make a presentation at a City Council meeting?
- How can I be appointed to a city committee?
- I would like to request a Proclamation or Certificate of Commendation. Who do I talk to?
- How do I schedule a meeting with a Councilmember?
- Is this City Council in their office (City Hall) during the day?
- Where can I obtain Councilmember biographies?
- How do I submit a public records request?
- What are the requirements to run for City Council?
- What is the Brown Act?
- When do the City’s committees meet?
- Where Can I Register to Vote?
- Does the City provide notary services?
- Where can I obtain information about local elections?
- How do I access the City’s Calendar?
- Who are the State and Federal Government Representatives for Santa Fe Springs?
- How do I set up a tour of City Hall for my classroom or Girl/Boy Scout Troop?
- How do I schedule a meeting with the City Manager?
- Who do I contact for questions regarding recycling (Refuse Round-Up, Electronics, hazardous waste, etc.)?
Who do I call for water questions? - How do I contact someone after work hours for water related emergencies?
- Who do I call for water questions and concerns other than billing questions?
How do I obtain a water quality report? - Is the tree in my front yard a City tree?
How often are City trees trimmed? - What is the City’s policy for removing trees?
How can I get a City tree planted in front of my house? Can I pick the type of City tree to be planted in the parkway? How do I report a raised sidewalk? - How do I report a pothole or needed street repair?
How do I report a street sweeping concern or what if I have a question regarding street sweeping? - What is the cost of a Business License?
- How long is my license good for/when does it expire?
- What needs to be done if I leave the City?
- What if my business changes its location in the City?
- When is my bill due?
- How much do I owe?
- Can I pay my child care fees with a credit card?
- Who can be in the literacy program?
- Is there a cost?
- Who teaches the students and how long is the program?
- When is the next tutor training?
- Do I need to schedule an appointment to view your venue for my wedding?
- What do I need to do to reserve my wedding date?
- Do I have to pay to take photos at Heritage Park?
- Can I have a picnic at Heritage Park?
- Can I take a tour of Heritage Park?
- Is there playground equipment at Heritage Park?
- What do I do if I want to can't find the answer to my question and I don't know what department I should contact?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- How can I find out if a Business is licensed in Santa Fe Springs?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- Extension Of Time
I received a Notice of Violation allowing a specified day to correct certain violations. Most of the violations have been corrected, but I need more time. Would it be possible to get an extension of time? - What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- What is the Rapid Notify program?
- What is the Business Emergency Preparedness Network?
- How do I obtain an Alcohol Sales Conditional Use Permit application?
- How do I obtain an Entertainment Conditional Use Permit Application?
- How do I obtain a Regulatory Business Permit application?
- How do I obtain a Special Events Permit Application?
- How do I get my dog a pet license?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
- How do I obtain a copy of my Business License?
- What do I do if I didn't find the answer to my question?
- What do I do if I didn't find the answer to my question?
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I want to give away my dog or cat (for adoption).You can contact SEAACA at 562-803-3301 or visit their website. SEAACA provides Animal Services to the cities of Bell Gardens, Bellflower, Downey, Lakewood, Montebello, Norwalk, Paramount, Pico Rivera, Santa Fe Springs, South El Monte, South Gate and Vernon.
SEAACA’s Shelter and Animal Wellness Clinic are open to all.
9777 Seaaca st
Downey
CA 90241
Phone:(562) 803-3301
Fax:
View Map |
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What do I do if I have lost my pet?You can contact SEAACA at 562-803-3301 or visit their website. SEAACA provides Animal Services to the cities of Bell Gardens, Bellflower, Downey, Lakewood, Montebello, Norwalk, Paramount, Pico Rivera, Santa Fe Springs, South El Monte, South Gate and Vernon.
SEAACA’s Shelter and Animal Wellness Clinic are open to all.
9777 Seaaca Street
Downey
CA 90241
Phone:(562) 803-3301
Fax:
View Map |
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Where can I get my pet spayed or neutered?You can contact SEAACA at 562-803-3301 or visit their website. SEAACA provides Animal Services to the cities of Bell Gardens, Bellflower, Downey, Lakewood, Montebello, Norwalk, Paramount, Pico Rivera, Santa Fe Springs, South El Monte, South Gate and Vernon.
SEAACA’s Shelter and Animal Wellness Clinic are open to all.
9777 Seaaca Street
Downey
CA 90241
Phone:(562) 803-3301
Fax:
View Map |
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I want to volunteer to work with animals.You can contact SEAACA for more information on volunteering to work with animals. Click here to get more information or contact them at (562) 803-3301.
9777 Seaaca Street
Downey
CA 90241
Phone:(562) 803-3301
Fax:
View Map |
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Where do I get a license for my dog?Please contact our Police Services Center at (562) 409-1850. Hours of operations are 8:00am - 11:00pm daily.
Click on the link for more information: Animal Control
11576 Telegraph Road
Santa Fe Springs
CA 90670
Phone:(562) 409-1850
Fax:
View Map |
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I want to report an abused pet.If you want to report an abused pet, please contact our Police Services Center at (562) 409-1850.
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What do I do if I believe my water bill is wrong?If you have questions about your water bill, please contact City Water Services at (562) 868-0511 x7333.
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What do I do if I believe my electric bill is wrong?If you have questions about your electric bill, please contact Southern California Edison at (800) 655-4555.
Southern California Edison Web Site |
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What do I do if I believe my gas bill is wrong?If you have questions about your gas bill, please contact Southern California Gas Company at the following numbers:
Call 800-427-2200 (Residential Customers)
Call 800-427-2000 (Commercial & Industrial Customers)
Call 800-772-5050 for Interactive Voice Response Self Service Option (in English & Spanish)
Call 800-342-4545 for information in Spanish (Residential Customers)
Call 800-427-6029 for information in Spanish (Commercial & Industrial Customers)
Or you can visit their web site at
Southern California Gas Company |
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I haven’t received my (water, electric, gas) bill this month.If you have not recieved your water bill for this month, please contact the City's Water Services at (562) 868-0511 x7333.
If you have not received your gas bill for this month, please contact the Southern California Gas Company call center at 1-800-427-2200.
If you have not received your electricity bill for this month, please contact Southern California Edison customer service at 1-800-655-4555.
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Am I eligible for financial assistance with my water bill?The City offers discounts to senior residents, please contact City Water Services at (562) 868-0511 x7333.
If you are a resident and require financial assistance, the City maybe able to assist you. Please contact our Neighborhood Center at (562) 692-0261 or visit them at 9255 Pioneer Blvd.
9255 Pioneer Blvd
Santa Fe Springs
CA 90670
Phone:562-692-0261
Fax:562-695-8620
View Map of Neighborhood Center |
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Where can I ask a question about my State Taxes?If you have a question about your state taxes, please contact California Franchise Tax Board at (800) 852-5711.
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Where can I ask a question about my Federal Taxes?If you have a question about your federal taxes, you contact the IRS at (800) 829-1040.
You can visit IRS web site at:
Internal Revenue Service - United States Department of the Treasury |
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Can I pay a city bill online?The City will be providing online payment services in the near future.
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How do I contest a Parking Ticket?Please contact Police Services Center for more information in regards to your parking ticket. You can contact them at (562) 409-1850.
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What licenses do I need to start a business?You can download our business application form here. For more information, please contact our Business License Clerk at (562) 409-7527.
Business related information |
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How much does a business license cost?The business license fee depends on various criterias such as the type of business you operate, the number of employees, etc... Please contact our Business License Clerk at (562) 409-7527.
Please download our business application form at:
Downloadable Forms |
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Do I need a license to work from home?You are required to have a license if you operate a business within your residence. The form is available by fax, email, downloaded from the website or it can be picked up at City Hall.
Please contact our Business License Clerk for more information at (562) 409-7527.
Downloadable forms |
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Do I need a permit for a yard/garage sale?For all yard/garage related information, please contact our Police Services Center at (562) 409-1850.
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Can I put up a sign for a yard/garage sale?For all yard/garage related information, please contact our Police Services Center at (562) 409-1850.
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What is a certificate of occupancy permit?For more information, please contact our Building Department at (562) 868-0511, extension 7560.
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How do I find out about bidding for city contracts?Please check our RFP and Bid Results web page for more information.
RFP and Bid Results Page |
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Do I need a permit to film in the city?Yes, you are required to obtain a film permit. Please contact our public relations officer at (562) 868-0511 for more information.
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How do I transfer my business to a new owner?New forms need to be completed by the new owner. You can download the application or pick up the forms from City Hall/Finance Department. If you have any questions, please contact our business license clerk at (562) 868-0511.
Download Business License Application Form |
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Do I need a fire inspection for my business?All businesses will eventually be inspected by the fire department. Please contact the Fire Department Headquarters for more information. They can be reached at (562) 944-9713.
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What do I do if my car was vandalized?You can get more information from the Police Services Center at (562) 409-1850 or visit them in person at 11576 Telegraph Road.
11576 Telegraph Road
Santa Fe Springs
CA 90670
Phone:(562) 409-1850
Fax:(562) 409-1854
View Map
Visit Police Services |
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I have a question about a parking ticket.You can get more information from the Police Services Center at (562) 409-1850 or visit them in person at 11576 Telegraph Road.
You may also use the City's Online Service Request system (by clicking the link below).
Request Review of my Parking Citation
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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Can I pay my parking ticket online?The City hopes to bring this feature to you in the near future.
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Where can I renew my driving license?You can renew your driver's license at the California Department of Motor Vehicles. The Whittier branch is the closest DMV office to provide service for the City. You can contact them at (800) 777-0133.
9338 S. Painter Ave
Whittier
CA 90605
Phone:(800) 777-0133
Fax:
View Map
Visit California DMV website |
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Where can I get help with my car registration?You can renew your driver's license at the California Department of Motor Vehicles. The Whittier branch is the closest DMV office to provide service for the City. You can contact them at (800) 777-0133.
If you are a AAA member, you can get assistance with your car registration at your local AAA office. The closet AAA office is located in Whittier. The phone number is (562) 698-3721.
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I want to report a city vehicle driven recklessly.Please report any city vehicle driven recklessly to the Police Services Center at (562) 409-1850 or visit them in person at 11576 Telegraph Road.
11576 Telegraph Road
Santa Fe Springs
CA 90670
View Map |
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How do I report that a traffic signal is out?Please contact our Signals Maintenance at the Municipal Services Yard at (562) 868-0511 or in the case it is an non-emergency issue, you can use our Online Service Request system (click the link below).
Traffic Signal Not Working
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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How do I report that a traffic sign is broken, missing, or illegible?Please contact our Signals Maintenance at the Municipal Services Yard at (562) 868-0511 or in the case it is an non-emergency issue, you can use our Online Service Request system (click the link below).
Report a Street Light Outage
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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I have information about a crimeIf this is an emergency, please call 911 for immediate assistance. Otherwise please contact our Police Services Center at (562) 409-1850.
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How do I notify someone about gang activity?If this is an emergency, please call 911 for immediate assistance. Otherwise, please contact our Police Services Center at (562) 409-1850.
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I want to report drug dealingIf this is an emergency, please call 911 for immediate assistance. Otherwise please contact our Police Services Center at (562) 409-1850.
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I want to report a hate crimeIf this is an emergency, please call 911 for immediate assistance. Otherwise please contact our Police Services Center at (562) 409-1850.
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I want to report a burglaryIf this is an emergency, please call 911 for immediate assistance. Otherwise please contact our Police Services Center at (562) 409-1850.
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I want to report spousal abuseIf this is an emergency, please call 911 for immediate assistance. Otherwise please contact our Police Services Center at (562) 409-1850.
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I want to start or join a neighborhood watchFor more information, please contact our Police Services Center at (562) 409-1850.
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What is The Tram?The tram is a bus that provides transportation along a fixed route throughout the City of Santa Fe Springs Marketplace, Promenade and other convenient locations. The bus is equipped with a wheelchair lift.
Hours of Service:
Monday through Friday 7 am to 7 pm
Saturday & Sunday 9 am to 4 pm
SERVICE IS NOT AVAILABLE ON HOLIDAYS
Fare:
Seniors/Disabled Residents No Charge *See ID card Info
Seniors/Disabled Non-Residents .30¢
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Where can I get first aid classes?
The American Red Cross offers classes in first aid. For information, visit the Rio Hondo Chapter of the American Red Cross website or call (562) 945-3944.
Rio Hondo Chapter of the American Red Cross website |
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Where can I get CPR classes?The American Red Cross offers classes in CPR. For information, visit the Rio Hondo Chapter of the American Red Cross website http://www.arcriohondo.org or call (562) 945-3944.
Rio Hondo Chapter of the American Red Cross website |
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What is the best thing to do for a burn?Cool a burn with water. Do not use ointments, butter or other substances. Contact a physician.
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Are there regular Fire Department office hours?Administration, Fire Prevention and Environmental Protection are located at Fire Headquarters, 11300 Greenstone Avenue, Santa Fe Springs. The offices are open from 7:00 a.m. through 6:00 p.m. Monday through Friday.
Fire Prevention and Environmental Protection staff is available for over-the-counter services without an appointment from 7:00 to 10:00 Monday through Friday.
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How do I get a copy of a fire/accident report?Please contact Fire Headquarters at (562) 944-9713 with the date of the incident and the address where the fire or accident occurred. Provide your name and mailing address and the report will be mailed to you. There is no charge for the report.
Request a Fire/Accident Report
You may also use the City's Online Service Request system. If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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How can I obtain a restraining order?Temporary Restraining Orders can only be issued by Family Court located at 12720 Norwalk Blvd., Norwalk CA 90650.
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How do I sign up for automatic payment of my water bill?We currently have a Direct Debit service which would deduct your payment from your checking account. We can either fax you the form, mail you the form, or you may walk in to pick up the form.
Please call us at City Water Services, 562-868-0511 x7333 or may use our Online Service Request system for more information.
I want to sign up for automatic payment of my water bill.
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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How do I start water service?Residential Service: $75 deposit
Commercial Service: $150 deposit
Your deposit amount is required before your water service is started. You can pay that either with a credit card (everything except American Express) over the phone or you can pay in person. We will also need your billing information.
To pay over the phone, please call us at 562-868-0511 x7333 or may contact us through the Online Service Request system.
I want to start new water service
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
To pay in person, come to City Hall at 11710 Telegraph Road, Monday thru Thursday between 7:30 am - 5:30 pm.
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How do I stop water service?You may call us or use our Online Service Request system to let us know you would like to stop water service.
Please let us know your forwarding address, so we can send you your final bill and the date you would like your service to be stopped. Note that the City requires 24 hour advance notice before your water service can be stopped.
Water Billing Phone #: 562-868-0511 x7333
I want to stop water service
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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How do I know if a request is handled by the Public Works Department or not?
Public Works generally handles all water, street, signal, street lighting, facility, park, tree and engineering related concerns. Sometimes Santa Fe Springs public works departments coordinates with other governmental agencies such as Los Angeles County, other local cities, Southern California Edison, MTA and the State of California.
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How can I report an issue relating to a City Park, Facility or Landscaping?Contact us (562) 409-7540 during normal business hours or you can use the Online Service Request system.
Facilities
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What should I do if I see a street sign that is damaged?Report it to the Public Works department. Call (562) 409-7540 or use our Online Service Request system (click the link below).
Streets, Sidewalks or Signs
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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How do I report an issue regarding a street light or a traffic signal?Please contact our Public Works department at (562) 409-7540 or in the case it is an non-emergency issue, you can use our Online Service Request system (click the link below).
Report a Street Light Outage
Traffic Signal Not Working
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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How do I report an issue relating to a City street, sidewalk or sign?Contact Public Works at (562) 409-7540 or use our Online Service Request system (click the link below) for non-emergency situations or inquiries.
Streets, Sidewalks or Signs
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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How can I get more information about redevelopment in Santa Fe Springs?See the Economic Development and Redevelopment webpage by clicking here. This page also includes links to redevelopment related documents. The California Redevelopment Association is also a good source of information. Or you can contact the Planning and Development Department at (562) 868-0511 x7550. The Community Development Commission ("CDC") acts as the redevelopment agency – to see the CDC agenda click here.
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How can I see a map of the redevelopment project areas in Santa Fe Springs? Click here to view map or go to the general handouts and maps webpage by clicking here.
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How can I get more information about job placement, job training, or other business assistance resources?See the city’s Economic Development and Redevelopment webpage by clicking here for general information. This page also includes links to many job training and business assistance partner organizations. For job placement and job training you may contact our local Worksource Center at www.myjoblink.org. For other business assistance resources you may contact the Los Angeles Economic Development Coroporation at www.laedc.org or the Small Business Development Center at www.smallbizla.org . For job openings for the City of Santa Fe Springs municipal organization, see http://www.santafesprings.org/about/jobs.
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Does Santa Fe Springs have a Chamber of Commerce?Yes, they can be reached at or call (562) 944-1616.
City of Santa Fe Springs Chamber of Commerce Website |
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How can I find available properties for sale or lease in Santa Fe Springs?To learn more about available sites it is recommended to refer to this link for a list of active real estate brokers in Santa Fe Springs, or you may contact the Santa Fe Springs Chamber of Commerce at www.sfschamber.com or the City Planning and Development Department at (562) 868-0511 x7550. Also refer to the city’s Economic Development and Redevelopment webpage for related information and resources.
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How can I find Restaurants or Coffee Shops in Santa Fe Springs?You can see or download a list of places to eat or drink in Santa Fe Springs at www.SantaFeSprings.org/Restaurants. The online list also has map links.
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A-Frame Signs and Handheld SignsAll signs require a permit or Planning Department approval. The City of Santa Fe Springs strives to maintain a pleasant and safe living and working environment; as a result, a-frame signs and signs held by people are not permitted in the City. We encourage the use of banners, (please see "Banners").
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Abandoned or Inoperable VehiclesAbandoned or inoperable vehicles either on private property or on a public street is handled trough the Police Services Center. Please contact the Police Services Center at (562) 409-1850 for more information.
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Banners-Commercial Uses
Where can I display a banner?Banners may be displayed on building walls or on landscaped parkways provided that they don’t interfere with access to the public right-of-way or the visibility of pedestrians or vehicular traffic.
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For a banner, is a permit required?Banners are permitted to be displayed with a permit issued by the Planning Department.
If have any questions regarding banners, please call the Planning and Development at (562) 868-0511, ext. 7550 or you may use our Online Service Request system.
Request Information Regarding a Sign or Banner Permit
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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Extension Of Time
I received a Notice of Violation allowing a specified day to correct certain violations. Most of the violations have been corrected, but I need more time. Would it be possible to get an extension of time?Yes, it is possible to get an extension of time. Extensions are granted on a case by case basis. It is best to contact the Code Enforcement Officer handling your case, as they have first hand knowledge of the violations that exist at your property. The Code Officer's name can be found on the front page of your Notice. Please have the property address available when contacting the Code Enforcement Officer.
Please call (562) 868-0511 or you may use our Online Service Request system.
Request Extension on Notice of Non-residential Violation
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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Garage-Yard Sales
When and where can a garage/yard sale be held?A garage/yard sale may held three times a year, not to exceed three consecutive days. A garage/yard sale must be held in the driveway or yard behind the front setback or in the rear yard. At the end of the day, any property offered for sale shall not be stored in the front yard or side yards of any property adjoining public streets or right-or-ways. The property should be stored in the garage or rear yard. Items that you sell shall be used household items.
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Is a permit required for a garage sale?A permit is required to conduct a garage/yard sale. Permits may be obtained at the Police Services Center Monday through Friday, from 8 a.m.-8 p.m. Please contact the Police Services Center for additional information at (562) 409-1850
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Garage/Yard Sale SignsGarage/yard sale signs should only be posted in your front yard. Signs of any kind are not allowed to be posted, stapled, taped or otherwise attached to any light pole, trees, street sign, or signal light. Signs are also not allowed on vehicles. Signs removed by the City will be destroyed immediately and your privileges for future garage/yard sales may be terminated.
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I have a question regarding unpermitted construction.All construction, building modifications, alterations or additions requires a building permit. If you suspect that construction work is being conducted, please call the Building Department at (562) 868-0511 or may use our Online Service Request system.
Note: Reporting a violation can be sent anonymously. No contact information is required to report a violation. If you do choose to give us your name and phone number, that information will not be shared.
Report a Non-residential Violation
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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Illegal DumpingIllegal dumping has become a bigger problem and it is the victimized property owner’s responsibility to properly dispose of the dumped items – even if it was not their trash.
To avoid illegal dumping, provide proper lighting around your building. Installation of video cameras also deters illegal dumping. Don’t allow employees or friends to dispose of trash in your trash bin. Report suspicious activity immediately, even if it’s on your neighbor’s property – you may be next.
If you have any questions regarding illegal dumping, please call (562) 868-0511 or you may use our Online Service Request system.
Note: Reporting a violation can be sent anonymously. No contact information is required to report a violation. If you do choose to give us your name and phone number, that information will not be shared.
Report a Non-residential Violation
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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Mobile Car Wash and DetailingMobile car washing and detailing is a great benefit to all of us, especially if the detailer uses a water-less system. However, mobile car washers and detailers are required to obtain and carry a business license with the City of Santa Fe Springs. They are also required to use a pool system and/or a containment process to prevent water or soap from entering the storm drain.
If you are approached by a mobile car washer/detailer, please ask to see a City business license and I.D. We recommend you make copies of these items before handing over your car keys.
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Outdoor Displays in Commercial Zone AreasOutdoor displays within the Commercial Zoned areas is prohibited at all times.
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Overgrown VegetationThe City strives to maintain a pleasant working and living environment. To assist in maintaining the City at its best, the City Council has adopted a Property Maintenance Ordinance which prohibits overgrown vegetation or other nuisances. If you would like to report any property maintenance nuisances, contact the Code Enforcement division of the Planning Department at (562) 868-0511 or you may use our Online Service Request system.
Note: Reporting a violation can be sent anonymously. No contact information is required to report a violation. If you do choose to give us your name and phone number, that information will not be shared.
Report a Non-residential Violation
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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Parking Lot SalesParking lot sales are permitted within the Commercial Zoned areas of Santa Fe Springs. However, a written request is to be submitted to the Planning Department 30-days prior to the event. In the written request provide as much detail (i.e. time, date, food, drinks, entertainment, etc.) as possible. Canopies are permitted, but may need Fire Department approval. Also provide a plot plan showing the area you plan to use for the sale/event.
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Where Can I Display Residential Signs?Signs displayed for the sale of a residential unit are permitted to be placed only on the property that is for sale. The maximum sign size is 4’ x 6’. Signs, banners, balloons, flags or other similar displays are not permitted on private property, public right-of-ways, medians, street lights, poles, or on vehicles. Signs will be removed without warning.
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My signs were removed by the city, how can I get them back?Signs may be returned if they are picked-up within a week. A fine will be accessed for each sign, flag and/or display. Signs not recovered within a week will be destroyed. The City is not responsible for any damages caused to any sign due to the removal. All balloons removed by the City will be destroyed.
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Roof Signs/ Character BalloonsAny roof sign and/or display is prohibited in the City of Santa Fe Springs. Helium balloons are permitted during a special event; however, tethered helium balloons are to be setback from the property line equal to the length of the tether (string). To simplify, if the tether/string is 10 feet in length, the balloon anchor has to be 10 feet back from the property line. Balloons are not permitted to be tethered over neighboring properties, freeways, highways, or streets. The maximum diameter of any balloon is 24".
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Street Vendors/Ice Cream VendorsAll street vendors are required to obtain a Regulatory Permit through the Police Services Center. We encourage you not to purchase items from street vendors unless they are displaying a sticker issued by the City of Santa Fe Springs. For additional information and/or to report illegal street vendors, please contact the Police Services Center at (562) 409-1850.
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Trash ContainersTrash containers are not permitted to be stored where they can be visible from the street or adjoining property.
If you have any questions regarding illegal dumping, please call (562) 868-0511 or you may use our Online Service Request system.
Note: Reporting a violation can be sent anonymously. No contact information is required to report a violation. If you do choose to give us your name and phone number, that information will not be shared.
Report a Non-residential Violation
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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How do I find Zoning of my property?You can find out the zoning of your property by calling the Planning Department. You can also view the zoning map online. We still recommend that you call the Planning Department to verify if the information is correct and that no recent zone change has occurred on the property.
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How close to the property line can I build?Setback requirements vary depending on the property’s zoning and type of structure being built. Contact the Planning Department to verify the zoning regulations and the development standards for your property. You can also view the City’s Zoning Regulations online.
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How high can a fence be on my property?Fence heights vary depending on the property’s zoning. Contact the Planning Department to verify the height limitations and if any design restrictions apply to your property.
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Can you tell me where my property lines are located?Unfortunately, it is the property owners’ responsibility to determine where the property lines are. Unless the property was previously surveyed (would have a coin-like marking on or near the curb), you will need to hire a land surveyor to help you determine the location of your property lines.
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How do I request a zoning verification letter?To submit a formal request, please mail a letter to the Planning Department along with a check for the current fee. At minimum, the letter should identify the property address, information being requested, who the letter should be addressed to, and where the letter should be sent. The current fee is $96.00 (per lot), checks shall be made payable to the City of Santa Fe Springs. Please note that the turnaround time for a zoning verification letter is typically 10-working days.
You can also use the Online Service Request system to request the letter.
Request a Zoning Verification Letter
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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Do I need Planning Department approval for the change I am proposing to my commercial/industrial?In general, any change which may alter the site plan or changes/additions to the exterior of the building will require a review of the site plan, elevations and/or landscape plans by the Planning Department. This includes, but is not limited to, building additions, changes to existing parking layout, generator or equipment placement on the ground, new structures, façade changes to the building, etc. Please contact the Planning Department to determine if the changes proposed will require site plan approval and the appropriate process.
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What is difference between Planning Department approval and a Building Permit?Most improvements to property require BOTH a Planning Department approval and a Building Permit from the Building Department. The Planning Department approval focuses on the use/improvement appropriateness for the subject property based on the City's zoning regulations. The Building Permit review process focuses on the safety of the structure to ensure that the requirements of the current Building Code and other uniform codes such as Fire, Plumbing, and Electrical are met. Most building permits cannot be issued until planning approval for the proposed project is obtained.
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Do I need a license or permit to run a business out of my house?Yes, provided that you can comply with the requirements set forth in Section 155.635 of the City’s Zoning Regulations. Please note that you will need to get both a Business License and a Home Occupation Permit. Please contact Cecilia Pasos at (562) 868-0511 x7527 for information relating to a Business License and the Planning Department for information relating to a Home Occupation Permit and/or requirements identified in Section 155.635 of the City’s Zoning Regulations.
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How often does the Planning Commission meet?The City’s Planning Commission meets on the second and fourth Mondays of every month. In instances where the Monday falls on a city recognized holiday, Planning Commission meetings are generally held on the following day.
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As an interested citizen, how do i convey my opinions about a proposal/project?All public hearings are open to the public to appear and give testimony. Testimony can include written correspondence or a statement made at the public hearing. Any correspondence provided to staff will be forwarded to the Planning Commission and/or City Council as part of the evidence of the case. All pertinent correspondence should be routed through the Planning Department staff.
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Does the City provide a First Time Homebuyer or other Mortage Assistance Program?Unfortunately, the City of Santa Fe Springs does not provide a First Time Homebuyer or other Mortgage Assistance Program at this time. However, the City of Santa Fe Springs does have a Home Rebate and Home Repair Program for owner occupied residents.
For further details regarding these programs, please contact the Department of Planning and Development at 868-0511, ext. 7309.
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Can I park my recreational vehicle in my front yard?Recreational vehicles shall be permitted in a required front yard and/or side yard on a paved parking pad/driveway. Please contact Department of Planning and Development for recreational vehicle parking requirements at 868-0511 ext. 7550.
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Does the City have a program to assist me with home rehabilitation?The City of Santa Fe Springs offers a Home Rebate Program for all owner occupied residents. A rebate is a return to you of a portion of the amount you spend on eligible home improvements.
The City also offers a Home Repair Program which provides free labor and materials for low income owner occupied residents.
For further details regarding these programs, please contact the Department of Planning and Development at 868-0511 ext. 7309.
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Can I put a storage shed up in my back yard?A storage shed is allowed within your rear yard setbacks. The shed can not be larger than 120 square feet and must be set 3 feet away from any adjoining property line. Please contact Department of Planning and Development for further setback requirements at 868-0511 ext. 7550.
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Are temporary canopies and/or canopy structures permitted in the City?Temporary canopies and/or canopy structures are not permitted within the City of Santa Fe Springs due to the fact that they are a violation of the City Zoning Ordinance, the Los Angeles County Building Code and the Uniform Fire Code. If you have any questions regarding temporary canopies and/or canopy structures, please contact Department of Planning and Development at 868-0511 ext. 7550.
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Can I place a temporary swimming pool within my front and/or side yards?Placing a temporary swimming pool within the front and/or side yards is not allowed within the City of Santa Fe Springs and is a violation of City Zoning Ordinance. Please contact Department of Planning and Development for further details at 868-0511 ext. 7550.
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How many people are allowed to live in a residence?There are codes that suggest the number of people per square foot of residence size; however, legally there is no set limit.
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How many vehicles are allowed per residence?Legally there is no set limit.
If you have any other questions about vehicle parking violations, please call the Police Services Department at 409-1850.
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My neighbor's rear yard is a disaster area. What can be done?A notice cannot be sent without first inspecting the property. If the violations cannot be seen from the public right of way, the property owner/occupant must give us consent to enter their property to conduct an inspection.
A complaint can be filed by calling our office at (562) 868-0511 ext. 7550 or by using our Online Service Request system.
Be sure to provide the direct address of the property, and the specific violations that exist at the property. Complaints are investigated in the order they are received. Complaints posing an immediate health or safety hazard will take priority over general maintenance complaints.
Note: Reporting a violation can be sent anonymously. No contact information is required to report a violation. If you do choose to give us your name and phone number, that information will not be shared.
Report a Residential Violation
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What permits do I need to remodel my house or business?Most residential, commercial and industrial construction requires building plans and permits. This includes new construction, remodeling or alternations. Here are some examples of the type work that requires a permit and inspection. If you have any questions, please contact the Building Department, (562) 868-0511, Ext. 7560, or you may send an Online Service Request.
Request Information - Plan Checks and/or Inspections
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
Building permit is needed for:
Any structural changes or attached structures, detached structure over 120 sq. ft., re-roofing, block walls over 24" in height, new windows, new patio cover or carport, all swimming pools, drywall, and interior modifications
Electrical permit is needed for:
All service upgrades, new or replaced receptacles, outlets, switches and lights, air conditioning/heating, bathroom fans or electrical sub-panels
Plumbing permit is needed for:
Air conditioning, new or replaced water heaters, water softeners, bathtub or shower, fixtures, new water or gas lines (re-pipe) and drainage systems.
Mechanical permit is needed for:
Air conditioning/heating systems and bath fans
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How much would it cost?Permits must be obtained by a licensed contractor or property owner and will vary depending on type and scope of work. Please contact the Building Department by phone (562) 868-0511, Ext. 7560 or in person between the hours of 7:30 – 4:30.
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How do I proceed?New construction, additions or remodeling require submission of detailed plans and obtaining appropriate permits before construction begins. Call the Building Department, 562-868-0511 Ext. 7560.
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How do I know the work is correct?The Building Department is responsible for implementation and enforcement of city and state codes related to construction, remodeling, alternation, repair and demolition of buildings and structures located in the city. A Building Inspector will be signing off on all work done.
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How do I schedule inspections?Inspections are done 24 hours in advance. The General Contractor or the owner of the building will call 562-868-0511 Ext. 7560 to schedule inspections.
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How can I find a good contractor?The Planning Department has a list of licensed contractors that have current business licenses in the City. Please call 562-868-0511 Ext. 7550 to inquire.
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What do I need to bring to get a library card?You need a photo identification and verification of address. Please visit Register for a Library Card for more information.
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What is the Family and Youth Intervention Program?
The Family and Youth Intervention Program (FYIP) is a City of Santa Fe Springs service to its community. The staff collaborate with Police Services, Los Angeles Probation Department, all City departments, local schools and agencies to achieve their mission of promoting positive youth and family development.
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What are some of the services offered through the FYIP?FYIP SERVICES include:
Family and Youth Case Management
Afterschool homework/study skills assistance
Youth Support Group
Community Based Probation
Community Services
Parent Education
School Attendance Review Team (SART)
Saturday Leadership Academy
Diversity Programs including annual Cesar E. Chavez Recognition luncheon and Museum of Tolerance field trips
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What is the phone number and address of the FYIP?Please call (562) 944-8106 and your call will be answered by one of our professional staff members.
The FYIP offices are located at:
Family Center – 2nd Floor
10349 Heritage Park Drive
Santa Fe Springs
CA 90670
Phone:(562) 944-8106
Fax:
View Map |
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What are the hours of operation for the FYIP?Monday thru Friday from 8 a.m. to 5 p.m.
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What are the ages of youth that the FYIP serves?The youth in the FYIP are between the ages of 7 and 17 years of age.
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Can my teenager satisfy his/her court ordered community service through this program?Yes, the service is free to Santa Fe Springs residents and there is a $100 fee for non-residents.
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How do I initiate contact for a child or family?By simply calling the offices for an appointment, by inquiring with any City office/facility, or by using the City's Online Service Request system.
Request an appointment with FYIP staff
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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How do I apply for a vacant position?
You must submit a completed City of Santa Fe Springs employment application. We accept applications only for positions that are open for recruitment.
Employment Opportunities |
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How do I obtain a City of Santa Fe Springs employment application?Applications are available from our website, by calling the Job Line at (562) 409-7600, or by visiting the City of Santa Fe Springs City Hall in person.
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How do I file an Employment Application?Applications must be filed within the filing deadline in person at City Hall or by mail. Mailed applications must be received by the Human Resources Office before the final filing date. Postmarks will not be accepted.
Most positions require a completed application form and a supplemental questionnaire, however attaching a resume is encouraged. Please DO NOT write "See Resume" on your application in lieu of completing the job history information.
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What happens after I file my application?The Human Resources Office will keep you informed during the testing process by mail. We will notify you if your application is accepted and when you are scheduled for any test or interview. Each application is given careful review and consideration. Typically, you will be notified of your application’s status within two to three weeks of the final filing date. Recruitments that generate a large interest may take longer to process.
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What does "Open Until Filled" mean?
It means the position will close without notice once a sufficient number of applications have been received.
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How often are jobs available?The City opens recruitment for positions as needed. We accept applications only for positions that are open for recruitment. If you are interested in a position that is not open, you may complete a Job Interest Card in person, by phone or online. We keep all Job Interest Cards for up to twelve months. If we recruit for the position listed on your Job Interest Card, we will notify you by mail with the deadline to submit a City application.
Submit a Job Interest Card
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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If I want to apply for more than one position, do I have to file more than one application?You must submit a separate City Employment Application for each position. You may apply for as many positions as you wish, as long as the positions are currently open.
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What should I do if my address or phone number changes?Notify the Human Resources Office immediately, and we will make the changes to your records. If we are unable to contact you because you have moved or changed your phone number, your name may be withdrawn from further consideration.
Notify Human Resources of Address or Phone Number change
You may let us know by using our Online Service Request system. If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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How does Human Resources determine if I qualify for a position?
The Human Resources Office staff and the hiring department review all application materials submitted to determine if you meet the minimum qualifications and special requirements as stated on the job announcement. It is important to include not only paid work experience, but all experiences/certificates which may apply to the job, i.e., volunteer experience, licenses, professional affiliations, classes you have taken, training you have received and any other qualifications. Failure to include all information requested could result in the rejection of your application.
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What is an Eligibility List?
An Eligibility List is established after recruitment has been conducted. The list contains applicants who have successfully completed the testing process. Usually, Eligibility Lists expire one year from the date the position closes; however, the City Manager may extend or expire the list early.
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What are the steps of the recruitment selection process?The steps of the testing process vary depending upon the position. For example, an application screening and oral interview may be all that is required. On the other hand, you may be invited to take a written exam, a performance test, such as typing or the operation of heavy equipment, and an oral interview. Decisions about the testing process are determined by Human Resources before the position opens for recruitment.
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What if I am not selected or invited to interview?Our objective is to hire the best person for the position. If you are not successful in getting a job immediately, your name will remain on the Eligibility List for consideration for any future vacancies that occur until the list expires. Do not be discouraged if you do not get a job offer the first time you apply. You may be contacted for future vacancies if you are on an eligibility list.
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What happens after I complete an examination?You will be notified of your test results as soon as possible, usually by mail within two to three weeks.
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What should I do if I am contacted for an interview?Preparation is very important. Don’t walk into the interview not knowing much about the position or the City of Santa Fe Springs. Be sure you know where and when to report, and the position you are being considered for. Make certain you are on time, or early for the interview. If you have applied for more than one position, be sure to obtain the name and telephone number of the person who contacted you for the interview, or save the letter if you were notified by mail, especially if you have applied for more than one position.
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What if I need a reasonable accommodation for an examination and/or interview?
Please be sure to notify the Human Resources Office at least five days prior to the examination and/or interview date.
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What will the interview be like?
Typically, the interview is conducted by an oral board with three panelists. The panelists may come from different departments, and/or outside agencies. During your interview, you will be asked several structured and situational questions to help the panelists understand your education and work experience as it relates to the position.
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What happens after the interview?
You will be notified by mail about two weeks after your interview. If you pass, your name will be placed on the Eligibility List in alphabetical order. The Eligibility List is then sent to the Hiring Department, and they may contact you for a second interview. The Eligibility List for the job will remain in effect for a specified period of time, usually one year. Future vacancies may be filled from the Eligibility List on a City-wide basis.
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Does Human Resources conduct the selection interviews?Typically, the Human Resources Office is not involved in the final selection interviews. The City’s objective is to hire the best person for the position. The Human Resources Office recruits, screens, and tests applicants based upon requirements for the position in order to create a pool of eligible candidates for consideration. The Hiring Department reviews this pool of eligible candidates, evaluates each candidate’s qualifications for the particular job, and selects the candidate.
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I don’t have a driver’s license. Can I still apply for a position?Yes. However, many positions require that you provide a valid California Driver’s license by date of appointment. Check the Job Flyer for specific license requirements.
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I have a criminal record. Can I still apply for a position?For most positions, having a criminal record does not automatically disqualify you from the selection process.
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What is the Police Services Center?The Santa Fe Springs Police Services Center serves as the operational headquarters of the Department of Police Services. It is open to the public for the purpose of obtaining dog licenses, yard sale permits, taking of police reports, to make a service request, to address questions related to parking citations, etc.
The Police Services Center (PSC) is located at 11576 Telegraph Road, Santa Fe Springs, CA 90670. The PSC is open from 8:00 a.m. to 8:00 p.m. Monday through Friday.
You may also reach the PSC by calling (562) 409-1850 or faxing us at (562) 409-1854. You can also e-mail the PSC at policeservices@santafesprings.org.
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How long can a vehicle be parked on a public street?
Vehicles can be parked on a public street for no longer than 72 consecutive hours as long as it is parked legally and has valid registration. If you feel a vehicle has been parked for an extended period of time, you can contact the Police Services Center to have the vehicle posted. An officer will issue a warning to the vehicle and if the vehicle does not move in 72 hours the vehicle will be cited and/or impounded for violation of the California Vehicle Code Section 22651(K).
You can call the Police Services Center at (562) 868-0511 or you can use the City's Online Service Request system.
Report an Extended Period Parked Car
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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How many cars can an individual/household have?
There is no limit as to how many vehicles an individual may own. However, all vehicles parked on a public street must be moved every 72 hours, must be parked legally, and have valid registration.
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Is my neighbor allowed to store an inoperative vehicle in their driveway?The accumulation and storage of abandoned, wrecked, dismantled or inoperative vehicles or parts thereof on private or public property not including highways is hereby found to create a condition tending to reduce the value of private property, to promote blight and deterioration, to invite plundering, to create fire hazards, to constitute an attractive nuisance creating a hazard to the health and safety of minors, to create a harborage for rodents and insects and to be injurious to the health, safety and general welfare.
To report an abandoned vehicle on private or public property, contact the Police Services Center at (562) 409-1850.
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How long can I leave my trashcans on the street?Refuse and recycling containers may not be placed on the curb, parkway, street, alley, or any other area near any residence earlier than 6:00pm on the day preceding regular collection, and may not remain after 6:00am on the day following collection.
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How long can I leave my trashcans on the street?
Refuse and recycling containers may not be placed on the curb, parkway, street, alley, or any other area near any residence earlier than 6:00pm on the day preceding regular collection, and may not remain after 6:00am on the day following collection.
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What should I do when I see graffiti?
If the graffiti is occurring now you should call 911. If not, you should call the City of Santa Fe Springs’ Graffiti Hotline at (562) 409-7610 and leave a message as to the graffiti’s location and types. Please leave your name and contact phone number so City workers can contact you if they are unable to immediately locate the graffiti you report. This hotline links the Police Services Center with Public Works so that as soon as graffiti on City property has been documented it will be cleaned up. Graffiti that is visible to the public will be removed within 72 hours.
Graffiti is a significant vandalism problem for businesses and communities throughout this country. Besides defacing public and private property, graffiti signals disorder in a neighborhood and invites crime. The physical condition of a neighborhood and a business district sends clear signals to potential offenders about the likelihood of being apprehended for their crimes.
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What is the fee for a false alarm activation?
A service charge of $115 shall be billed to and paid by alarm owners for each response by police officers which was determined to be a false alarm, or which response did not require such police officer's services other than deactivation of an alarm system. Such charges shall be payable within 30 days of billing date.
If you have questions or need additional information, please call the Police Services Center at or you can send us an Online Service Request.
Request Information - False Alarms
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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Why does the City charge for a false alarm activation?
Each false alarm can consume a substantial amount of police officer time which is being diverted from outer law enforcement activities. If not managed, false alarms can at times misdirect up to 40 percent of the City’s police resources.
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Does my dog need a dog license?
All dogs in the City of Santa Fe Springs are required to have a dog license and are required by law to be vaccinated against rabies. The rabies vaccine must be valid through the licensing period which is July 1 – June 30. The license fee is $22 per year for altered dogs and $44 per year for unaltered dogs. The fee for senior citizen, 62 years or older, is $44 for unaltered dogs and $7 for altered dogs.
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What do I do if I see a stray or lost dog?
If the dog is wearing a dog tag, call the Police Services Center at (562) 409-1850 or use the City's Online Service Request system and report the tag number.
Report Lost or Stray Dog
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
If not, contact the Southeastern Area Animal Control Authority (SEAACA) at (562) 803-3301.
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Do I need a permit to have a yard sale?
A permit is required to have a yard sale. The fee for a permit is $13.00.
City Ordinance No. 743 provides the following limitation on Yard Sales:
1. A resident shall be allowed a maximum of three yard sales permits in any calendar year.
2. Each yard sale shall not exceed three consecutive days.
3. Each sale may begin no earlier than 8:00 a.m. and conclude no later than 6:00 p.m.
4. One sign, with an area not greater that six (6) square feet, may be posted on the private property where the yard sales occurs. The sign must be removed at the conclusion of the sale each day. No other signs are permitted, including signs of public property.
5. The merchandise offered for sale shall be limited to resident’s personal goods. The offering of merchandise acquired for the purpose of resale is prohibited.
Each violation of the ordinance is a misdemeanor punishable by a fine of up to $500 or imprisonment for not more than six months, or both.
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Can I request extra patrol around my home if I go on vacation?
Yes. We offer a Vacation House Watch Program. Residents may fill out a vacation check form prior to the vacation and request that a patrol vehicle make periodic checks of their home while they are away. Be sure to mention what lights you will leave on in the house, what lights you will have set on timers, what security devices you have to protect your home, who will pick up your mail and who will have access to your home.
Please call Police Services at (562) 409-1850 or send us an Online Service Request.
Request extra patrols of my home during vacation
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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How do I obtain a copy of a police report?
Individuals must be named in the report, or owner of the property involved, to obtain a copy. Police reports are $11 (Identity Theft Reports are free). Please call the Police Services Center at (562) 409-1850 during normal business hours to have the report prepared ahead of time and allow 10 business days. Bring picture identification with you when picking up the report. Reports cannot be faxed. Additionally, some reports are not releasable. Please call the Police Services Center to ascertain if your report is available.
Insurance company requests for police reports can be sent through the U.S. Mail. Requests should include: authorization for the report and a check for the cost of the report (made payable to the City of Santa Fe Springs).
Also, you may request a copy of a police report using the Online Service Request system.
Request Copy of Police Report
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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Crime and Incident ReportsReleased to:
-- Victim(s)
-- Authorized representative of victim
-- Insurance carrier against which a claim has been made and/or might be made
-- Person suffering bodily injury, property damage or loss
Not released:
-- If the disclosure would endanger the safety of a witness or other involved party
-- If disclosure could endanger the successful completion of an investigation and/or related investigation
-- Name and address of a victim(s) of certain specified crimes will not be disclosed
-- If the Department is prohibited by law from releasing the report (e.g. child abuse reports)
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Traffic Collision Reports
Released to:
-- Drivers involved in the collision
-- Registered owners of vehicles involved
-- Parents of a minor driver involved
-- Passengers involved listed in the report
-- Insurance companies
-- Those incurring property damage as a result of the accident
-- Those who may incur civil liability as a result of the accident
Any attorney who declares under penalty of perjury that he or she represents any of the above persons.
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Juvenile ReportsReleased to:
-- Parents of a juvenile may receive a copy of certain types of reports if their child is the only juvenile identified in the report.
-- All other requestors must petition the Presiding Judge of the Juvenile Court directly for the release of juvenile records. The Juvenile Court has the exclusive authority to determine whom, and the extent to which juvenile record information may be released.
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Do you offer fingerprinting services?
The Police Services Center provides fingerprinting services Monday thru Friday between 8 a.m. and 7 p.m. for fingerprint cards only. There is a $21.00 processing fee per applicant for two cards and individuals are encouraged to schedule an appointment prior to visiting.
To schedule an appointment for Livescan fingerprints, contact the Whittier Police Department at (562) 945-8237. Livescan fingerprints are done Monday, Wednesday and Friday from 12 p.m. to 8 p.m. There is a $38.00 processing fee for two fingerprint cards or Livescan and $17 for each additional card. Federal and state agency fees may also apply, depending on the type of prints needed.
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What are the Department of Police Services lobby hours?
The Santa Fe Springs Police Service Center is open Monday through Friday from 8am to 8pm. It is closed Saturday and Sunday.
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How do I get my vehicle out of impound?
The vehicle can be released only to the registered owner who has a valid California driver's license only. The vehicle must have current registration.
Regular impound: $162
30-Day impound: $162
DUI Impound: $312
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Are parking citations moving violations?
The Department of Police Services is responsible for the enforcement of laws related to parking within the City of Santa Fe Springs. Parking citations list the violation and the fine amount. Parking citations are not moving violations and will not reflect on a drivers DMV record. Citations are issued to the registered owner of the parked vehicles.
Be sure to read the instructions printed on the front and back of the citation. Certain violations require proof of correction. The Police Services Center front desk is able to verify proof of correction for "fix-it-tickets" for a cost of $16.00.
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Where do I send the fee for my parking citation?
Payment may be made by mail and no further action is required. Place a check or money order made payable to Santa Fe Springs Parking Administration for the amount indicated and mail in the provided envelope to:
Santa Fe Springs Parking Administration
P.O. Box 25120
Santa Ana, CA 92799-5120
Do not send cash. Be sure to write your citation number on your check or money order. Failure to respond to this notice within twenty-one (21) days will result in a penalty increase and/or a DMV registration hold. The registered owner is responsible for paying the parking fine.
Violators wishing to contest a citation must follow the following procedure. Fill out an appeals form provided by the Police Services Center. Please include any evidence or photographs that may be helpful to the Review Officer. Any items sent to the department will not be returned. All parking citation review requests must be post marked within 21 days of the violation. The Police Department will not review any citations after 21 days of issuance. A written response will be sent to you within 10 days.
If the citation involves any violations relating to disabled person parking, please be sure to include the following information with your review. A copy of the disabled persons placard, a copy of the handicap placard registration, a copy of the registered owner’s identification card, and a narrative from the disabled person as to the circumstances related to the violation. The Department will not review any citation in person, or over the telephone.
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I’ve lost my citation. What should I do?
If you need to retrieve information about a citation, such as the citation number, address to send payment, or to check status of a citation that has been paid, you can reach the Santa Fe Springs Parking Administration by calling (800) 273-6488. The Parking Administration phone number is an automated system and should provide you with selections on ways to assist with your particular needs. You will need to give them your first and last name or the license plate number of the vehicle. This will assist them in locating your citation information.
Personnel at the Police Services Center do not have access to information about parking citations.
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What if I paid the citation but the DMV shows that it is still pending and won’t register my vehicle?There are several things that can cause this situation.
The first is that the original citation payment was made after the maximum 21-day period and therefore increased due to additional penalties. The partial payment of the increased amount would have been received, but the citation would still be referred to DMV for collection because of the balance due. In this case, the total amount is still due to the DMV. It is advisable to pay the total fine amount to DMV so that the vehicle registration won’t be delayed, causing additional fees. The original payment can then be refunded if proof of that payment can be provided. The second possibility for this to occur is that an error was made when posting the original payment and it was not credited to the correct citation. If you have proof of payment for a citation that the DMV is showing due on the vehicles registration, contact the Santa Fe Springs Parking Administration at 1 (800) 273-6488. They will instruct you on how to provide the proof of payment. They can also issue a letter which can be provided to the DMV once the error has been corrected.
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How do I register my bike?You must come into the Police Services Center and report the bicycle make, model, and serial number. This helps police and other officials track your bicycle should it be lost or stolen. When you apply, you will receive a license decal to be placed on your bicycle. Licensing is $5.00, but the bicycle must be in safe working condition to be licensed.
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Does the City have a Safe Neighborhood Team?The City of Santa Fe Springs Safe Neighborhood Team (SNT) Program relies on the efforts of community volunteers. It is a program for emergency preparedness and neighborhood watch. It is coordinated by the combined efforts of Block Captains, Area Coordinators, and Assistant Coordinators. The goal of the program is to prepare residents to be self-contained for 72 hours during an emergency and to assist with crime prevention awareness in the community. The SNT has been recognized by the State of California Office of Emergency Services and the Federal Emergency Management Agency for its excellence management.
For more information on the SNT Program or to sign-up, please call the Police Services Center at (562) 409-1850.
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How do I report annoying or harassing phone calls?
Call the Police Services Center at (562) 409-1850. Typically these kinds of reports can be taken over the phone. The Police Department does not have the capability of tracing or trapping phone lines. Those services must be done by the phone company at your request. They will request a police report number.
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How can I obtain a restraining order?Temporary Restraining Orders can only be issued by Family Court located at 12720 Norwalk Blvd., Norwalk CA 90650.
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How can I report child abuse?
If you suspect child abuse is in progress, call 911. To report less urgent situations, or to make anonymous reports, you may call The Department of Child and Family Services at (800) 540-4000. This number is answered 24 hours a day, seven days a week.
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How can I report elder abuse?
If you suspect on-going physical or fiduciary abuse of an elder, please call (800) 992-1660. In-progress physical abuse should be reported on 911.
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What is "identity theft?"
Identity theft involved acquiring key pieces of someone’s identifying information, such as name, address, date of birth, social security number and mother’s maiden name, in order to impersonate them. This information enables the identity thief to commit numerous forms of fraud which include, but are not limited to, taking over the victim’s financial accounts, opening new bank accounts, purchasing automobiles, applying for loans, credit cards and social security benefits, renting apartments and establishing service with utility and phone companies.
Identity Theft is covered under California Penal Code section 530.5:Unauthorized Use of Personal Identifying Information (a) Every person who willfully obtains personal identifying information, as defined in sub-division (b), of another person without the authorization of that person, and uses that information for any unlawful purpose, including to obtain, or attempt to obtain, credit, goods, services, or medical information in the name of the other person without the consent of that person is guilty of a public offense.
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What should I do if I have become a victim of identity theft?
You should gather whatever documentation you have and come to the Police Services Center, during business hours to file a police report.
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Does the Police Services Center accept credit cards?
No, the Police Services Center will only accept cash or checks.
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Does the Santa Fe Springs Policing Team offer ride-a-longs?
Yes, ride-a-longs are scheduled through the Police Services Center. To schedule a ride along you must come into the Police Service Center to fill out an application. All prospective riders must be checked through criminal databases before acceptance.
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What is Domestic Violence?
Domestic violence is defined as abuse committed against members of the same family, a spouse, former spouse, cohabitant, former cohabitant, a person with whom the offender has had a child, or is having or has had dating or engagement relationship regardless of sexual orientation or between children and elderly parents.
Domestic violence may begin with angry words, a shove, or a slap, and escalate into a pattern of assaultive controlling behaviors including physical, sexual, and psychological attacks against the victim, children, property, and/or pets.
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How can you tell if you are in an abusive relationship?
Does the person you love:
Intimidate you, make you feel isolated or alone?
Frighten you with his/her temper?
"Track" all of your time?
Constantly accuse you of being unfaithful?
Discourage your relationships with family and friends?
Prevent you from working or attending group meetings or school?
Criticize you for little things such as your cooking or appearance?
Anger easily when drinking alcohol or taking drugs?
Control all the finances and force you to account in detail for what you spend?
Humiliate or degrade you in front of others by name-calling, putdowns, or accusations?
Make frequent threats to withhold money, have an affair, or take away the children?
Use, or threaten to use, a weapon against you?
Threaten to hurt you or the children?
Force you to engage in sex against your will?
Do you…
give in because you are afraid of your partner’s reaction?
apologize to yourself or others for your partner’s behavior when they are treated badly?
experience a pattern of violence?
If you answered "yes" to even a few of these questions, it’s time to get out. There are no easy answers, but there are things you can do to protect yourself. The most important step is not ignoring the problem. Call the Police Services Center at (562) 409-1850 to inform Police Services staff that you have been a victim or know someone who is being victimized.
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Licensed Child Care Operational Requirements (Centers/Family Child Care Homes)
Citizens wishing to operate either a licensed child care center or a licensed family child care within the City of Santa Fe Springs must meet strict State and local operational requirements before they can admit children.
Child Care Centers
A child care center is usually located in a business district and must first receive a State license to operate a facility for fewer than twenty-four hours a day for the care of children who are not related to the owner, operator, or manager of the facility. The facility may be operated with or without compensation for such care and with or without stated educational purposes. Twenty-four hour care may be provided in day care centers on an emergency basis only. Child care providers are required to meet and adhere to State and local regulations, such as a protective service and criminal records check, TB skin tests on all facility members, and a home study. Regulations are enforced by the Department of Social Services, Community Care Licensing Division, which is responsible for periodic inspections of all child care facilities.
For more information about child care center requirements or to apply for a license for your facility, contact the Department of Social Services Los Angeles East Regional Office located at 1000 Corporate Center Drive, Suite 200B, Monterey Park, CA 91754, or call them at (323) 981-3350.
Family Child Care
A Family Child Care Home must be in the licensee's own home. A Family Child Care Home reflects a home-like environment where non-medical care and supervision is provided for periods of less than 24 hours. There are Small Family Child Care Homes and Large Family Child Care Homes. A small family child care home provides care to no more than 8 children. A large family child care home provides care to no more than 14 children. A family child care home must receive a State license before they can admit children. Licensed family child care providers are required to meet and adhere to State and local regulations, such as a protective service and criminal records check, TB skin tests on all facility members, and a home study. Regulations are enforced by the Department of Social Services, Community Care Licensing Division, which is responsible for periodic inspections of all child care facilities.
For more information about child care center requirements or to apply for a license for your facility, contact the: Department of Social Services, Los Angeles East Regional Office located at 1000 Corporate Center Drive, Suite 200B, Monterey Park, CA 91754, or call them at (323) 981-3350.
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Finding Licensed Child Care in Santa Fe SpringsThe Mexican American Opportunity Foundation (MAOF) can provide referrals to licensed child care centers and family child care homes in the City of Santa Fe Springs. For more information you can visit their website or call them at (323) 890-1555.
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City of Santa Fe Springs Licensed Child Care ProgramsThe City of Santa Fe Springs operates several types of licensed child care and development programs that provide services to children birth through 12 years of age. For all child care inquiries please call (562) 944-6419.
For Infants & Toddlers..
The city offers a network of licensed family child care providers that are contracted with the city to provide child care services to low income families. Families must meet income and other eligibility requirements in order to participate. Fees are based on a sliding scale.
For children ages 2 to 5 years…
The city has both full and half day licensed preschool programs that offer a developmentally appropriate, nurturing environment that prepares your child for life long learning. Full day preschool education and care is available Monday through Friday from 6:30 a.m. to 6:00 p.m. Half day and part week programs are also available. Some families may qualify for sliding scale fees.
For school-age children (kindergarten through 6th grade)….
The city has two school age child care facilities conveniently located adjacent to three of the elementary school campuses in the city. Each center offers before and after school care and full day care during vacation periods and non-school days. For information regarding enrollment, fees, or any other questions, please call (562) 944-6419 or you may send us your question (request) using our Online Service Request system.
Request Tour/Visit of a Child Care Facility
Request Information on a Child Care Facility
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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Does the City provide transportation for non-driving seniors?
The City provides transportation services through Transportation
Services for seniors 60 years and older and for disabled adults.
Medical Transportation
Transportation to medical and dental appointments are available for residents 60 years and older and for persons with disabilities. Reservations are required at least one day in advance by calling (562) 409-7572. Transportation is provided to the cities of Downey, Norwalk, Pico Rivera, Santa Fe Springs, and Whittier, according to the following schedule:
Days of Service & Area Covered
Monday: Downey, Norwalk, Pico Rivera, Santa Fe Springs
Tuesday: Pico Rivera, Santa Fe Springs, Whittier
Wednesday: Pico Rivera, Santa Fe Springs, Whittier
Thursday: Pico Rivera, Santa Fe Springs, Whittier
Friday: Downey, Norwalk, Pico Rivera, Santa Fe Springs
PLEASE SCHEDULE YOUR APPOINTMENTS BETWEEN 9:30 AM & 1:30 PM
Senior Center Route Schedule
Transportation is available to residents, ages 60 years or older, to attend programming and lunch program (NC Senior Center only) at the Betty Wilson and Neighborhood Center Senior Centers. Transportation services are provided between 8 am and 9:15 am (Pick up) 11:45 am and 12:15 pm (Drop off). Please call at least one day in advance to request transportation at (562) 409-7572.
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Free Transportation
Transportation Identification Cards
Transportation identification cards are available to city residents 60 years and older and for persons with disabilities. The free card entitles patrons to unlimited transportation services as outlined above, free of charge. The I.D. cards may be obtained at the Neighborhood Center and Betty Wilson Center Monday through Friday from 8:00 a.m. – 5:00 p.m.
Taxi Voucher Program
The City provides a Taxicab Voucher Program that will provide city residents that are 60 years and older and persons with disabilities rides to medical appointments for a minimal cost. This program is intended to offer our clients and alternative when transportation is not available through the existing Medical Appointment Transportation Program.
Seniors can purchase taxi vouchers coupons for $1 each, which will entitle the holder to $7 value of taxi travel to various medical facilities within the cities of Bellflower, Downey, Lakewood, Norwalk, Pico Rivera, Santa Fe Springs and Whittier. The coupons may be purchased at City Hall, Neighborhood Center or Betty Wilson Center and are valid for 30 days from date of purchase. The coupons can be used 7:00 a.m. to 7:00 p.m., Mondays – Fridays.
How to use the Voucher:
- Present Voucher to the driver upon pickup.
- Up to 4 people may ride using one voucher coupon.
- Maximum of two vouchers may be used per one-way trip.
- Drivers will not give change if meter reading is less than the voucher value.
- No portion of the voucher can be used for a tip for the driver.
Coupons are good for the meter amount only. If the trip exceeds the value of one coupon, the difference can be paid by a second coupon, but no more than two coupons may be used for a single trip.
For more information, please call (562) 868-0511 or send us an Online Service Request (click the link below).
Request Information - Dial-A-Ride/Metro Express
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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Does the City have a senior lunch program?
The City provides a Low Cost Senior Nutrition Program which is available to seniors age 60 and older at one location only, Neighborhood Senior Center 9255 Pioneer Blvd. Come and enjoy lunch and meet new friends in a pleasant and social atmosphere. A small donation is requested and daily reservations are required. Lunch is served at 11:30 a.m. Monday through Friday. For more information please call Neighborhood Center at (562) 692-0261.
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Meals on WheelsMeals on Wheels provide nutritious meals for residents who are frail or homebound whether it is a temporary or permanent need. Meals are delivered by friendly SASSFA employees five days a week, Monday through Friday. Each delivery consists of a hot meal eaten at noon and a cold supper for the evening meal. The fee is minimal and the service is available to anyone who needs it, regardless of income. For more information on home delivered meal please contact SASSFA (Southeast Area Social Services Funding Authority) at (562) 946-2237.
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Senior Activity Programs
Senior Services offers a variety of activities and programs designed to enhance and enrich the lives of adults age 50 and older. The Neighborhood Center and Betty Wilson Centers offer a broad spectrum of services including a nutrition lunch program at Neighborhood Center, enrichment and educational classes, health, fitness and wellness programs, excursions, special events and Outreach Services. Operating hours for both centers 8:00 a.m. to 5:00 p.m. Monday through Friday. For a complete listing of programs and information please call Senior Services at (562) 692-0261 or visit our centers:
Neighborhood Center
9255 Pioneer Blvd.
Santa Fe Springs
Betty Wilson Center
11641 Florence Ave.
Santa Fe Springs
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Senior Clubs
Several senior citizen clubs and organizations are available to older residents who are looking for enrichment opportunities and community involvement. Membership in some groups requires a nominal organizational fee and some are at no cost to the senior. For more information on senior clubs and organizations in the area, contact Senior Services at (562) 692-0261.
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Where can I get assistance on social security questions?
The City has a case management section through the Family & Human Services Division at the Neighborhood Center, where case managers are available to help answer your questions and assist with filling out forms Monday through Friday from 8:00 a.m. – 5:00 p.m. Please call (562) 692-0261 for an appointment or visit the Neighborhood Center at 9255 Pioneer Blvd.
Senior Services Section at the Neighborhood Center has a representative from the Social Security office to assist with filling out forms and any Social Security related questions on 1st, 2nd, and last Tuesday of the month from 9:00 a.m. – 3:00 p.m.
For an appointment call (562) 929-1990 ext. 224.
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Social Services
The Family Services Section provides a variety of social services to youth, families and older adults who live and/or work in Santa Fe Springs. Families or individuals needing assistance can contact the Neighborhood Center for an assessment appointment. Services and referrals may then be provided to qualifying families. Services may include: emergency food items, Notary Services, Advocacy Referrals, Income Tax Assistance (VITA), Youth Summer Employment, Legal Services, financial relief, utility bill assistance programs, and health and wellness. For further details or assistance, please contact the Neighborhood Center at (562) 692-0261.
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Food
Needy families and individuals can receive free food items from the Neighborhood Center Food Pantry. Contact the Neighborhood Center at (562) 692-0261.
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Financial Assistance
City of Santa Fe Springs Families needing assistance to prevent eviction or avoid utility shut off may apply for assistance by calling the Neighborhood Center at (562) 692-0261.
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Clothing Assistance
The Family and Human Services Division has a Community Closet Program which assists resident school aged children and teens by allowing them the opportunity to trade "moderately worn" clothing that no longer fits for clothing that fits. For further information contact the Neighborhood Center at (562) 692-0261.
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Job Assistance
The Neighborhood Center has a listing of job opportunities available to reference. In addition, the Southeast Area Social Services Funding Authority (SASSFA) offers assistance in job searching to adults and youth at the Neighborhood Center.
For more information, contact the Neighborhood Center at (562) 692-0261 or use our Online Service Request system (click the link below).
Request Information Regarding Job Assistance
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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Legal ServicesThe Family and Human Services Division offer a Legal Services program where volunteer attorneys provide free consultation. Several volunteer attorneys specialize in a variety of different fields.
For more information, contact the Neighborhood Center at (562) 692-0261 or you can use our Online Service Request system (click on the link below).
Request Information Regarding Legal Services
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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Low Cost Medical Services
Presbyterian Intercommunity Hospital in partnership with the City of Santa Fe Springs offers free and low cost services to individuals who do not have insurance. The Santa Fe Springs Family Health Center is located at 9251 Pioneer Blvd. (next door to the Neighborhood Center). For further information call (562) 695-0292.
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Are there facilities at the Neighborhood Center that are for rent?The Neighborhood Center is available for weddings, quinceaneras, funerals, social events and meetings. Rooms are available to accommodate up to 183 people. For further information regarding fees and rental rules contact the Neighborhood Center at (562) 692-0261.
What type of facility rental fees are there?
Usage fees and deposits are required. Additional fees, insurance and/or security may be required, depending on the nature of the reservation. All deposits will be cashed and a refund check issued if all requirements are met.
Can we serve alcohol?
Yes, alcohol can be served, ONLY if it is a 21 years of age and over event.
Are deposits refundable?
Deposits are refunded if, after an event, the facility is left in clean and orderly condition.
You may also request more information using the City's Online Service Request system.
Request Information Regarding Facility Rental (Neighborhood Center)
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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Do you allow jumpers on the park? Is there an additional fee?
Jumpers are allowed with an approved permit from the Parks and Recreation Services Division. There is no fee but a refundable deposit is required.
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Do I have to live in SFS to rent the hall/park? What if I work in the City? What if my cousin lives in the City, can she rent it for me? I am paying for the party; I can’t rent it for my cousin?Only SFS residents are eligible to rent most city facilities. The Clarke Estate and Heritage Park allow non-residents. Business owners in SFS are extended the courtesy of renting city facilities. All Business owners would also be extended the courtesy of our resident rate for facility rental and program / class registration.
Employees of businesses in the City of Santa Fe Springs would be extended the courtesy of registering for city programs / classes at the city’s resident rate.
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I work in SFS. Can I register my child for a class?
The courtesy of a resident rate is only extended to you as an industrial resident. All family members would be charged the non-resident rate.
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My child attends a school in the Little Lake City School District. His/her school is not in the City of Santa Fe Springs. Can we still get the resident rate?Unfortunately, the school and or/your residence must have a City of Santa Fe Springs address to qualify for the resident rate.
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Can I rent a soccer field?
Yes, only with an approved permit through the City’s Parks and Recreation Division. You can contact the Adult Sports Coordinator at (562) 944-5895 for additional information.
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When is the Clarke Estate open so I can go see it for my wedding?
The Clarke Estate is open for tours on Tuesday and Fridays from 11:00 a.m. – 2:00 p.m., and the First Sunday of every month from 11 a.m. - 2 p.m.
If you would like more information and/or have any questions, please call the Clarke Estate at (562) or may use our Online Service Request system.
Request Information - Clarke Estate
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What’s Santa Fe High School’s telephone number?
(562) 698-8121 x4000
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Are you hiring?
Please check Employment Opportunities on our City web page. You can also call our Humane Resources Office at (562)868-0511
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Where is the Superior Court?
Southeast District
Norwalk Courthouse
12720 Norwalk Blvd.
Norwalk, CA 90650
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Where is the Municipal Court?
Southeast District
Whittier Courthouse
7339 South Painter Ave.
Whittier, CA 90602
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Where is the Housing Authority Office?
12131 Telegraph Rd.
Santa Fe Springs, CA 90670
(562) 347-4663 (Information Line)
(562) 906-4928 (Hearing/Speech TDD#)
(800) 731-4663 Waiting List
Office Hours
Monday - Thursday:
8:00 am to 6:00 pm
Fridays: 8:00 am to 5:00 pm
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Where is the Department of Children and Family Services?
Santa Fe Springs Office
10355 Slusher Dr.
Santa Fe Springs, CA 90670
(562) 903-5000
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Where is the Chamber of Commerce?
12016 Telegraph Rd # 100
Santa Fe Springs, CA 90670-6090
(562) 944-1616
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Where is the County Recorders Office? Where can I get a birth certificate from?
12400 Imperial Hwy
Norwalk, CA
(562) 466-1323
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Where do I pay the water bill?
City Hall (Located at 11710 Telegraph Rd.)
or
Drop box outside of City Hall (Located in the parking lot at 11710 Telegraph Rd.)
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Do I have to reserve a spot for a picnic?
Most picnic venues do not require a reservation nor a fee. However, each of the city parks hosts a formal pavilion. You must reserve these formal sites, at a fee, to guarantee availability.
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How early do you open the gates at Lakeview Park and Santa Fe Springs Park?
Santa Fe Springs Park
Gates open daily at 8am.
Lakeview Park
During the school year the gates open weekdays at 3:00pm. and weekends at 8:00am. Gates open at 8:00am, 7 days a week, during the Summer.
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Are the Wading Pools free?There are no fees to access the wading pool(s).
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Is the Activity Center free?
The Activity Center is available for all residents and business residents free of charge.
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What do I have to do to workout at the Activity Center?You must show proof of residency and pre-register with the facility staff.
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Why do I have to wear a helmet at Center Court?City policy requires all participants to wear protective equipment.
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What times are the skate boarding equipment available to the public?
Skate Boarding Equipment is available weekdays from 5:30 – 8:30pm.
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What time is Recreation Swim open to the public?
Summer Recreation Swim is available to the public daily from 1:00 – 4:00pm. Recreation Swim is also available on Monday, Wednesday, and Friday evenings from 7:00 – 8:30pm.
The Aquatic Center closes the fourth Friday in October. Please call the Parks and Recreation Division office at (562) 863-4896 for additional program information.
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How do I request a Fire Station tour?
The Santa Fe Springs Department of Fire-Rescue can accommodate up to 20 school-aged children for a tour of Fire Station 1 (Headquarters) located at 11300 Greenstone Avenue, Santa Fe Springs. To request a Fire Station tour, call Fire Administration at (562) 944-9713 or use can use our Online Service Request system.
Request a Fire Station Tour
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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How do I request a fire safety presentation from the Fire Department?
The Santa Fe Springs Department of Fire-Rescue offers free fire safety and emergency preparedness presentations to seniors and school-aged children. To request a presentation, please call Fire Administration at (562) 944-9713 or use the City's Online Service Request system.
Request a Fire Safety Presentation
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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How do I report a vegetation fire hazard?The Santa Fe Springs Municipal Code prohibits anyone from allowing vegetation to create or promote the existence of a fire hazard. To report a vegetation fire hazard, please call the Fire Marshal at (562) 944-9713 or use our Online Service Request system.
Report a Vegetation Fire Hazard
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What is a "Knox-box"?
The Knox-box rapid entry system is a locked box that can hold key(s) to your business for emergency access. Only the Fire Department has the key to open the box to ensure security. For more information visit the Knox Company website or call the Fire Marshal at (562) 944-9713.
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Where is the key to open my Knox-Box?Only the Fire Department has the key to open a Knox-box.
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Who do I call to schedule an appointment to have the Fire Department unlock my Knox-box so I may place a key inside?
You can request an appointment to have the Fire Department unlock your Knox-Box by calling the Fire Marshal at (562) 944-9713 or by using the City's Online Service Request system.
Request an Appointment to have a Knox-box Unlocked
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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How do I order a Knox-box for my business?To obtain a Knox-box, request a Knox-box Authorization/Order Form from the Fire Department. Mail the form with payment to the Knox Company (details are on the form.) Once you receive the Knox-box, consult the Fire Department about its placement before installation. For more information, contact Fire Administration at (562) 944-9713.
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I would like to view environmental site information. Who do I contact?
Environmental site information for properties within the City of Santa Fe Springs is maintained by the Environmental Protection Division at Fire Headquarters. To request to view and/or make copies of the records, please complete the form Request for Site Information and submit it to the Fire Department via email to fire@santafesprings.org or fax (562) 941-1817. A copy of the form can be found here or by calling Fire Administration at (562) 944-9713.
You may also send us your request via our City's Online Service Request system.
Request Environmental Site Information
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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Will the Fire Department provide fire extinguisher training for my business?The Santa Fe Springs Department of Fire-Rescue offers free fire extinguisher training for businesses on Fridays. Up to 20 persons can be trained during the hands-on 1-1/2 hour session. To request training, please call Fire Administration at (562) 944-9713 or send us your request using our Online Service Request system.
Request Fire Extinguisher Training
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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Where can I get first aid classes?
The American Red Cross offers classes in first aid. For information, visit the Rio Hondo Chapter of the American Red Cross website at http://www.arcriohondo.org or call (562) 945-3944.
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Where can I get CPR classes?
The American Red Cross offers classes in CPR. For information, visit the Rio Hondo Chapter of the American Red Cross website at http://www.arcriohondo.org or call (562) 945-3944.
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What is the best thing to do for a burn?Cool a burn with water. Do not use ointments, butter or other substances. Contact a physician.
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What should I do during an earthquake?If you are indoors, stay there. Get under a desk or table, or crouch down along an inside hallway. If you are outdoors, get in an open area away from trees, buildings, walls and power lines. If you are driving, pull your car over to the side of the road and stop. Avoid overpasses and power lines. Remain inside until the shaking is over. If you are in a multi-story building, stay away from windows and outside walls. Get under a table. Do not use elevators.
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Where should I place smoke detectors in my home?Smoke detectors should be placed in each bedroom (sleeping area) and in the hallway leading to the bedrooms.
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How do I make sure my smoke detector works?Make sure to change the battery in your smoke detector once a year. In the meantime, press the test button on your smoke detector to make sure it is working. If at any time your smoke detector begins to "chirp" consistently this is a signal that your battery needs replacement.
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How do I get my business’ fire extinguisher serviced?Check the yellow pages for a fire extinguisher maintenance company to make arrangements for your fire extinguishers to be serviced and establish a schedule for future service.
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Are there regular Fire Department office hours?Administration, Fire Prevention and Environmental Protection are located at Fire Headquarters, 11300 Greenstone Avenue, Santa Fe Springs. The offices are open from 7:00 a.m. through 6:00 p.m. Monday through Friday. Fire Prevention and Environmental Protection staff is available for over-the-counter services without an appointment from 7:00 to 10:00 Monday through Friday.
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Why do I have to dial 9-1-1 in an emergency? Why can’t I call the fire station directly and save time?The 9-1-1 emergency dispatch system is designed to save valuable seconds. When you dial 9-1-1, the system identifies the police or fire unit closest to your location and responds that unit. Fire stations are not equipped with the emergency dispatch system so calling the station directly actually wastes response time.
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Where can I obtain a copy of the Fire Prevention Division fees?
The Fire Prevention Division fee schedule is available here.
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Where can I obtain a copy of the Environmental Protection Division fees?
The Environmental Protection Division fee schedule is available here.
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What is the Residential Rental Inspection Program? I’ve never had my house inspected before.
In 1995, City Council passed Santa Fe Springs Municipal Code Section 150.095 which requires all residential rental properties to be registered and inspected annually, in order to ensure that all residential rental units in the City of Santa Fe Springs are maintained in a lawful health and safety condition.
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Why is the Fire Department inspecting my home?
The Residential Rental Inspection Program was moved under the direction of the Department of Fire-Rescue in 2006.
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Is this for rental units only?
Santa Fe Springs Municipal Code Section 150.095 requires rental units to be inspected annually, excluding owner-occupied dwellings and mobile home parks.
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Does the owner have to be present at the inspection?
The owner, owner’s agent, or tenant (over the age of 18 years old) may allow the inspector access to enter the said premises. The owner is legally obligated to give the tenant at least a 24 hour verbal or written notice to enter the premises for inspection.
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Can I appeal the inspection results or payment?
Appeals must be sent to the City Manager, and must state with specificity the reason(s) why the inspection results are being appealed. There is no right of appeal from the requirement of registration in the program.
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When are City Council Meetings?
City Council meetings are the second and fourth Thursdays of each month. Meetings are held in the City Council Chambers of City Hall. The business portion of each meeting begins at 6:00 p.m.; public presentations begin at 7:00 p.m.
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How can I obtain copies of City Council Meeting agendas, minutes, staff reports ordinances, and resolutions?
City Council agendas and minutes for all meetings are posted on the City’s website. Staff reports, ordinances, and resolutions can be obtained from the City Clerk’s Office by submitting a written request via letter, email, or in-person.
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Who do I contact to make a presentation at a City Council meeting?
Contact the City Clerk’s Office to obtain information about making a presentation at a City Council meeting.
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How can I be appointed to a city committee?
Committee application forms are available either from the City Clerk’s Office or from the City’s website.
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I would like to request a Proclamation or Certificate of Commendation. Who do I talk to?
Contact the City Clerk to request a Proclamation or Certificate of Commendation. You may e-mail the City Clerk, call (562) 868-0511, ext. 7314, or use our Online Service Request system.
Request a Proclamation or Certificate of Commendation
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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How do I schedule a meeting with a Councilmember?Contact the City Clerk to schedule an appointment with Councilmembers.
You may e-mail the City Clerk, call (562) 868-0511, ext. 7314, or use our Online Service Request system.
Request a Meeting with a Councilmember
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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Is this City Council in their office (City Hall) during the day?
The City Council does not have set office hours. If you would like to speak to, or request a meeting with, a Councilmember you may contact the City Clerk.
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Where can I obtain Councilmember biographies?Councilmember Biographies page
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How do I submit a public records request?Public records requests are handled through the City Clerk’s Office in City Hall (562) 868-0511. The request must be written and submitted via mail, e-mail, or in-person.
Please direct correspondence to:
City of Santa Fe Springs
City Clerk's Office
11710 E. Telegraph Road
Santa Fe Springs, CA 90670
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What are the requirements to run for City Council?Individuals interested in running for City Council must meet the following requirements:
A United States citizen
Be at least 18 years of age
A registered voter
A resident of Santa Fe Springs
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What is the Brown Act?
The Brown Act is California's open meeting law. The law's intent is that the actions of public commissions, boards and councils in California be taken openly and that their deliberations be conducted openly. (Government Code section 54950.) It is named for its author, former legislator Ralph M. Brown.
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When do the City’s committees meet?City Council Boards & Commissions Information
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Where Can I Register to Vote?
Voter registration applications are available at City Hall, the Library, any US Post Office, or the Los Angeles County Registrar-Recorder/County Clerk’s Office in Norwalk.
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Does the City provide notary services?
Yes, notary services are available at three locations: City Hall, Police Services Center and the Neighborhood Center. Please see the receptionist at each of the facilities and advise her you would like to obtain notary services.
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Where can I obtain information about local elections?
General election information can be obtained at the official website of the Los Angeles County Registrar-Recorder/County Clerk.
Link
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How do I access the City’s Calendar?
Santa Fe Springs City Calendar
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Who are the State and Federal Government Representatives for Santa Fe Springs?Government Representatives Information
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How do I set up a tour of City Hall for my classroom or Girl/Boy Scout Troop?Tours can be arranged by contacting Julie Herrera, Public Relations Specialist.
Phone: 562-868-0511 x7538
E-mail Julie Herrera
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How do I schedule a meeting with the City Manager?
Please contact the City Manager’s Office at (562) 868-0511, ext. 7510.
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Who do I contact for questions regarding recycling (Refuse Round-Up, Electronics, hazardous waste, etc.)?
Please contact Anita Jimenez, Environmental Programs Coordinator, at (562) 868-0511. You may also ask your question by using the City's Online Service Request system (click the link below).
Ask a Question Regarding Trash, Waste or Recycling
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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Who do I call for water questions?The City of Santa Fe Springs provides water service to the vast majority of the City residents and businesses, but there are several other water companies that provide water services.
The easiest way to determine who your water provider will be is to check your water bill, which will indicate what agency serves water to your address and it should have a phone number to call for questions and or complaints.
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How do I contact someone after work hours for water related emergencies?If you are not sure who your water provider is, please check
your water bill which should provide a 24-hour emergency number.
If the City of Santa Fe Springs is your water provider, please call (562) 868-0511, whereby you will be directed through the City’s after hours notification procedure.
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Who do I call for water questions and concerns other than billing questions?
During regular business hours, please call (562) 868-0511, extension 3601 and you will be connected with Public Works staff who will handle you inquiry.
Billing related questions should be directed to the Finance Department at (562) 868-0511, extension 7333.
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How do I obtain a water quality report?You may go to here to view the latest edition of the water quality report.
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Is the tree in my front yard a City tree?If you are a Santa Fe Springs resident, the easiest way to determine if it is a City tree is that it would be located between the sidewalk and the curb. If you are a resident without a sidewalk, the tree would be located within four feet of the curb. If you are a business in an industrial area, the tree again will be located within four feet of the curb.
If you are not sure, please call (562) 868-0511, extension 3601 and Public Works staff will assist you, or you may use our Online Service Request system.
Ask A Question Regarding a Tree On/Near My Property
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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How often are City trees trimmed?City trees are trimmed on average of about every 3 years, depending on the growth characteristics of the tree, some grow faster than others. You can call (562) 868-0511, extension 3601 and Public Works staff will assist you in determining when the next cycle of tree trimming is due in your area.
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What is the City’s policy for removing trees?The City’s urban forest is very important to the environment and the aesthetics to our community. Some quick facts about the importance of trees from the International Society of Arboriculture are as follows.
- Trees keep our air supply fresh by absorbing carbon dioxide and producing oxygen.
- Trees provide shade and shelter, reducing yearly heating and cooling costs by 2.1 billion dollars.
- Trees lower air temperature by evaporating water in their leaves.
- Trees cut down noise pollution by acting as sound barriers.
- Trees located along streets act as a glare and reflection control.
Trees are very important to our community, therefore the City has a strict policy for the protection of City trees and their removal. In order for a tree to be removed it must meet certain criteria, such as it must be diseased, dying, dead, dangerous, or damaged beyond restoration.
If you feel your City tree meets this criteria and would like to see if it is qualified for removal you may call (562) 868-0511, extension 7540 and ask for a removal request form. This will be mailed to you or it can be picked up in person at City Hall, 11710 Telegraph Road. The completed form will be evaluated to see if it meets the City’s requirements for removal.
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How can I get a City tree planted in front of my house?You can call the City at (562) 868-0511, extension 3601 and Public Works staff will take your information and you will placed on a list for tree to be planted.
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Can I pick the type of City tree to be planted in the parkway?No, the City has a master plan for tree planting throughout the City which creates uniformity in neighborhoods and insures that proper tree
species are planted in the correct areas.
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How do I report a raised sidewalk?You can call Public Works staff at (562) 868-0511, extension 3601 or use our Online Service Request system (click the link below). They will schedule someone to come out and inspect the sidewalk; they may grind it to even it out, ramp it if it is too severe to grind and then it will be placed on the sidewalk replacement schedule.
Report A Raised Sidewalk
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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How do I report a pothole or needed street repair?
Please call Public Works staff at (562) 868-0511, extension 3601 and provide them the location of the problem. You can also use the City's Online Service Request system to send the request (just click the link below).
Report A Pothole or Needed Repair
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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How do I report a street sweeping concern or what if I have a question regarding street sweeping?Please call Public Works staff at (562) 868-0511, extension 3601 and ask for the following areas:
- If it is a concern regarding debris in the street after sweeper has completed sweeping
- For any street sweeping changes in schedules due to a Holiday
- For any other street sweeping concerns or issues
You may also use our Online Service Request system (click the link below).
Ask A Question Regarding Street Sweeping
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
For parking enforcement questions or concerns, please contact the Police Service Center at (562) 409-1850.
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What is the cost of a Business License?
If your business is physically located in Santa Fe Springs:
The business license is based on the number of employees ; an employee is defined as: "All individuals engaged in the operation or conduct of any business in the city, whether as owner, any member of the owner’s family, partner, agent, officer, manager, solicitor and any other persons employed or working in such business." MC Chapter 35: Taxation 35.070 ('64 Code, § 13-1) (Ordinance 50 & Ordinance 397)
• 0 – 5 Employees is $100.00
• Plus $4.00 for every employee over 5
• Plus $2.00 for every employee over 300
• There is an initial $50.00 processing fee for all new applicants. Renewal processing fee is $35.00
• Fire Department inspection fee based on the square footage of the location you are occupying
If your business has moved within Santa Fe Springs or there was an ownership change:
There is a transfer fee of $30.00*. The Fire Department inspection fee is also charged due to the new location and/or the ownership change. If two of the following occur (name change/owner change/address change), it is considered a new Business. See calculation above for businesses physically located in Santa Fe Springs.
*A new application packet needs to be completed and hand-delivered to City Hall.
If your business has changed its business name:
There is a $5.00 transfer fee. If the change includes a change of ownership, it is considered a new business. See calculation above for businesses physically located in Santa Fe Springs.
If your business is outside the City:
Contractors:
General Contractor (A or B License with the Contractor’s State License Board) the total fee is $180.00.
$150.00 for a General Contractor and $30.00 processing fee
Sub-Contractor (C or D License with the Contractor’s State License Board) the total fee is $130.00.
$100.00 for a Sub-Contractor and $30.00 processing fee
Janitorial Service/Mobile Car Wash/Catering Trucks/Taxi Company/Recyclable Dealers/Consultant/etc:
There are several businesses categorized in the "Miscellaneous-Out-of-City" fee schedule:
• Mobile Car Wash
• Janitorial Service
• Consultant
• Pest Control/Termite Exterminator
• Environmental Analyst
The cost for businesses categorized under "Miscellaneous-Out-of-City" is $100.00 and $50.00 processing fee.
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How long is my license good for/when does it expire?All Licenses are good for one year.
In-City Businesses are on a Fiscal Year (July 1 – June 30) Basis.
Contractors: Year-to-Date (12 months from month issued)
All vehicle-related businesses: Expire every December 31st.
Miscellaneous-Out-Of-City Businesses: Year-to-Date (12 months from month issued)
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What needs to be done if I leave the City?
You have two options:
1. Mail in written notification that you have left the City; indicate your leave date and your new address.
2. Use our Online Service Request system to notify the City that you have left the City.
Notify City that I'm leaving the City
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What if my business changes its location in the City?For a change of location within the City of Santa Fe Springs, a new application needs to be completed. Follow the steps for a new In-City Business.
If you have questions, please call the Business License Clerk at (562) 409-7527 or you can use our Online Service Request system.
Business Address Change
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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When is my bill due?Bills are due every other Friday according to the billing schedule. Copies of the billing schedule are available at the Family Center and at City Hall.
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How much do I owe?All families have a weekly contract for a fixed weekly amount. Billing is bi-weekly. Fees are not prorated.
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Can I pay my child care fees with a credit card?Yes. All major credit cards are accepted for payment except American Express.
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Who can be in the literacy program?English-speaking adults, 16 years and older who are out of high school can be in the adult literacy program. Children 7 to 12 years old are eligible for Reading Club, the children’s literacy program.
For questions about the Literacy program, call (562)868-7738 x7819 or use our City's Online Service Request system.
Request Information - Literacy Services
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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Is there a cost?No, the program is a free service of the library.
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Who teaches the students and how long is the program?The library uses volunteer tutors to teach both adults and children. There is a separate tutor training course that must be completed prior to tutoring. The adult program is open-ended. Reading Club tutors students during the school year only.
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When is the next tutor training?There are several trainings throughout the year. Call the library at 562/868-7738 x 7819 for the next workshop.
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Do I need to schedule an appointment to view your venue for my wedding?You don’t have to have an appointment to view our venue. You can come to the park anytime during park hours from 7 a.m. to 9 p.m. Sunday through Saturday except holidays. Office staff is available to meet with you from 8 a.m. to 5 p.m. on Mondays and till 6 pm Tuesday through Friday. The Park Ranger is available from 5 p.m. to 9 p.m. Monday through Friday or 7 a.m. to 9 p.m. Saturday and Sunday.
If you are ready to go over your wedding in detail, appointments are best with our wedding staff during office hours and evenings by appointment only. Please call (562) 946-6476 or use our Online Service Request system.
Request Information - Heritage Park
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I need to do to reserve my wedding date?You will need to come into our office to complete and application. A deposit of $300 is required at the time you submit your application to hold your date. The approval process will take approximately two weeks.
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Do I have to pay to take photos at Heritage Park?Yes, a permit is required for all photography. To obtain a permit you must do so through the office staff. The fee for the permit is a minimum $100 for an hour. Additional time may be purchased depending on the photo schedule that day.
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Can I have a picnic at Heritage Park?Yes, however parties of 15 or more must obtain a permit to do so.
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Can I take a tour of Heritage Park?Yes, and we have a few options for taking a tour of Heritage Park. The Park Ranger is available on weekends for impromptu tours of the park as time allows. You will see a clock sign which will indicate the time of the next tour. If you would like to schedule a school, club, or an organization tour, you may do so by calling the Heritage Park office during business hours. Staff will assist you in choosing a tour that fits your needs.
Phone: (562) 946-6476
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Is there playground equipment at Heritage Park?There is no equipment and we do not have ball fields. Heritage Park is a cultural museum and historical park, not a recreation park. There are, however, many exhibits to visit with your family.
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What do I do if I want to can't find the answer to my question and I don't know what department I should contact?If you can't find the answer to your question, please call City Hall at (562) 868-0511 or you may send us your question (or request) using our Online Service Request system.
General Requests
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to Bill, Tax & Fee payments isn't listed above, please call (562) 868-0511 or you may send us your question (or request) using our Online Service Request system.
General Requests - Finance & Administrative Services
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to Building isn't listed above, please call the Planning Department at (562) 868-0511 Ext. 7560 or you may send us your question (or request) using our Online Service Request system.
General Requests - Planning and Development
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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How can I find out if a Business is licensed in Santa Fe Springs?To find out if a business is licensed in Santa Fe Springs, please call the Business License Clerk at (562) 409-7527 or you may send us your question (or request) using our Online Service Request system.
Find out if a business in Santa Fe Springs has a Business License
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?
If your question related to Cars & Parking isn't listed above, please call Police Services at (562) 409-1850 or you may send us your question (or request) using our Online Service Request system.
General Requests - Police Services
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to Child Care isn't listed above, please call the Family Center at (562) 944-6419 or you may send us your question (or request) using our Online Service Request system.
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
General Requests - Family and Human Services
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What do I do if I didn't find the answer to my question?If your question related to Child Care - Billing isn't listed above, please call (562) 868-0511 or you may send us your question (or request) using our Online Service Request system.
General Requests - Finance and Administrative Services
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to the City Clerk isn't listed above, please call (562) 868-0511 or you may send us your question (or request) using our Online Service Request system.
General Requests - City Council/City Manager
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to the City Manager isn't listed above, please call (562) 868-0511 or you may send us your question (or request) using our Online Service Request system.
General Requests - City Council/City Manager
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to City Parks isn't listed above, please call Parks and Recreation Services at (562) 863-4896 or you may send us your question (or request) using our Online Service Request system.
General Requests - Parks and Recreation Services
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to City Trees and Irrigation Issues isn't listed above, please call Public Works at (562) 409-7540 or you may send us your question (or request) using our Online Service Request system.
City Trees and Irrigation Issues
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to City Water Services isn't listed above, please call City Water Services at (562) 868-0511 ext. 7333 or you may send us your question (or request) using our Online Service Request system.
General Requests - Finance and Administrative Services
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to the Clarke Estate isn't listed above, please call us at (562) 868-3876 or you may send us your question (or request) using our Online Service Request system.
General Requests - Parks and Recreation Services
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to Code Enforcement isn't listed above, please call (562) 868-0511 or you may send us your question (or request) using our Online Service Request system.
General Requests - Planning and Development
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to Crime isn't listed above, please call Police Services at (562) 409-1850 or you may send us your question (or request) using our Online Service Request system.
General Requests - Police Services
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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Extension Of Time
I received a Notice of Violation allowing a specified day to correct certain violations. Most of the violations have been corrected, but I need more time. Would it be possible to get an extension of time?Yes, it is possible to get an extension of time. Extensions are granted on a case by case basis. It is best to contact the Code Enforcement Officer handling your case, as they have first hand knowledge of the violations that exist at your property. The Code Officer's name can be found on the front page of your Notice. Please have the property address available when contacting the Code Enforcement Officer.
Please call (562) 868-0511 or you may use our Online Service Request system. If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
Request Extension on Notice of Residential Violation
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What do I do if I didn't find the answer to my question?If your question related to Code Enforcement isn't listed above, please call (562) 868-0511 or you may send us your question (or request) using our Online Service Request system.
General Requests - Planning and Development
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to Economic Development/Redevelopment isn't listed above, please call Planning and Development at (562) 868-0511 or you may send us your question (or request) using our Online Service Request system.
General Requests - Economic Development and Redevelopment
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to Animals isn't listed above, please call Police Services at (562) 409-1850 or you may send us your question (or request) using our Online Service Request system.
General Requests - Family and Human Services
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to the Family and Youth Inventention Program isn't listed above, please call (562) 944-8106 or you may send us your question (or request) using our Online Service Request system.
General Requests - Family and Youth Intervention Program
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to Fire Rescue isn't listed above, please call (562) 944-9713 or you may send us your question (or request) using our Online Service Request system.
General Requests - Fire Rescue
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to Heritage Park isn't listed above, please call at (562) 946-6476 or you may send us your question (or request) using our Online Service Request system.
General Requests - Library and Cultural Services
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to Animals isn't listed above, please call Police Services at (562) 409-1850 or you may send us your question (or request) using our Online Service Request system.
General Requests - Human Resources
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to the Library isn't listed above, please call (562) 562-868-7738 or you may send us your question (or request) using our Online Service Request system.
General Requests - Library and Cultural Services
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to Literacy Services isn't listed above, please call (562) 868-7738 x7819 or you may send us your question (or request) using our Online Service Request system.
General Requests - Library and Cultural Services
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to Parks and Recreation isn't listed above, please call (562) 863-4896 or you may send us your question (or request) using our Online Service Request system.
General Requests - Parks and Recreation Services
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to Parks and Facilities isn't listed above, please call Public Works at (562) 409-7540 or you may send us your question (or request) using our Online Service Request system.
General Requests - Public Works
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to Animals isn't listed above, please call Police Services at (562) 409-1850 or you may send us your question (or request) using our Online Service Request system.
General Requests - Planning and Development
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to Bicycles isn't listed above, please call Police Services at (562) 409-1850 or you may send us your question (or request) using our Online Service Request system.
General Requests - Police Services
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What is the Rapid Notify program?The City of Santa Fe Springs with the assistance of the Southeast Regional Community Awareness & Emergency Response (CAER) Association has added the Rapid Notify Program to its arsenal of tools to deal with an emergency or disaster situation. CAER is a chemical industry initiative to improve local emergency response planning by combining business emergency plans with the plans of local government for an integrated community emergency response plan. The Rapid Notify Program provides a unique telecommunications service to assist the residents and businesses of Santa Fe Springs by providing vital emergency information via telephone, internet or pager during and following an emergency.
How It Works
If there were a significant or threatening situation in the area of your home or business, City emergency officials would activate the American Emergency Network. Within seconds of the initial activiation time businesses and residents would begin receiving phone calls from the American Emergency Network relaying vital emergency inforamtion such as:
"This is an emergency message from the City of Santa Fe Springs..."
"...there has been an accident involving hazardous materials near your home. Please follow these steps..."
"...there is a child missing in your neighborhood. He/She was last seen..."
"...proceed to the High School where a bus will pick you up..."
"...please tune to your local emergency broadcast station immediately for details..."
These examples show some of the types of emergency situations that this Network is designed to deal with.
For more information, please Police Services at (562) 409-1850 or use our Online Service Request system.
Request Information - Rapid Notify/Reverse 911
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What is the Business Emergency Preparedness Network? Please see BEPN for general information. For additional information on this program or the Residential Emergency and Disaster Initiative, please Police Services at (562) 409-1850 or send us an Online Service Request.
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
Request Information - Business Emergency Preparedness Network
Request Information - Residential Emergency and Disaster Initiative
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How do I obtain an Alcohol Sales Conditional Use Permit application?If you are interested in selling, storing, or manufacturing alcoholic beverages you will need to apply for an Alcohol Sales Conditional Use Permit. You may obtain an Alcohol Sales Conditional Use Permit application by printing a copy of the packet directly. You may also pick up an application packet in person from the Police Services Center located at 11576 Telegraph Road. Santa Fe Springs, CA 90670.
Permits will be issued after final review and approval from the Planning Commission and City Council respectively. Please contact the Police Service Center at (562) 409-1850 or use our Online Service Request system to request more information related to application fees.
Request Information - Alcohol Sale Conditional Use Permit
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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How do I obtain an Entertainment Conditional Use Permit Application?
If you have entertainment at your place of business you are required to obtain an Entertainment Conditional Use Permit. You may obtain an Entertainment Conditional Use Permit application by printing a copy of the packet directly from our website. You may also pick up an application packet in person from the Police Services Center located at 11576 Telegraph Road. Santa Fe Springs, CA 90670.
Permits will be issued after final review and approval from the Planning Commission and City Council respectively. Please contact the Police Service Center at (562) 409-1850 or use our Online Service Request system to request more information related to application fees.
Request Information - Entertainment Conditional Use Permit
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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How do I obtain a Regulatory Business Permit application?If you are interested in operating as a Catering Truck, Secondhand Dealer, Taxi Cab Company, or Towing Company, you are required to obtain a Regulatory Business Permit. You may obtain a Regulatory Business Permit application by printing a copy. You may also pick up an application in person from the Police Services Center located at 11576 Telegraph Road. Santa Fe Springs, CA 90670.
Please contact the Police Service Center at (562) 409-1850 or use our Online Service Request system to request more information related to application fees.
Request Information - Regulatory Business Permit
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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How do I obtain a Special Events Permit Application?
If you are interested in having a Special Event open to the public you are required to obtain a Special Events Permit from the Department of Police Services. You may obtain a Special Event Permit application by printing a copy directly from our website. You may also pick up an application in person from the Police Services Center located at 11576 Telegraph Road. Santa Fe Springs, CA 90670.
Completed applications must be submitted no later than 30 days prior to the event date. Permits will be issued after review and approval from the Director of Police Services.
Please contact the Police Service Center at (562) 409-1850 or use our Online Service Request system to request more information related to application fees.
Request Information - Special Events Permit
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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How do I get my dog a pet license?All Dogs must be licensed yearly. Licenses are available at the Police Services Center, 11576 Telegraph Road, Monday through Friday 8:00 a.m. to 8:00 p.m. The process for licensing your pet(s) is:
• You must show proof of current rabies vaccination (vaccinations must be valid through the entire licensing period July 1 to June 30).
• The cost of licensing your pet is $44.00 if your dog is not spayed or neutered.
• If your dog is in fact spayed or neutered, a sterility certificate is required for the reduced price of $22.
• If your dog is spayed or neutered and you are a senior citizen the cost is $7.00.
• If your dog license has not been renewed by September 30, you will be in violation and incur the risk of receiving a citation.
The Santa Fe Springs City Council approved the reimbursement program for "senior citizens" 62 years or older, who have had their dogs altered. The maximum compensation for this program is $30.00. Funds are limited for this program, and the reimbursements are distributed on a "first come, first served basis."
This program is currently in effect, and will continue until the set aside funds are depleted. Please contact the Police Services Center by calling us at (562) 409-1850 for more information. In addition, you send a request for more information by using Online Service Request (use the link below).
Request Information Regarding New Pet License Application
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to Police Services isn't listed above, please call (562) 409-1850 or you may send us your question (or request) using our Online Service Request system.
General Requests - Police Services
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to Senior Services isn't listed above, please call (562) 868-0511 or you may send us your question (or request) using our Online Service Request system.
General Requests - Family and Human Services
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to Animals isn't listed above, please call Police Services at (562) 409-1850 or you may send us your question (or request) using our Online Service Request system.
General Requests - Family and Human Services
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to Streets, Sidewalks or Signs isn't listed above, please call Public Works at (562) 868-0511 or you may send us your question (or request) using our Online Service Request system.
General Requests - Public Works
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to Traffic Signals and Street Lights isn't listed above, please call (562) 409-7540 or you may send us your question (or request) using our Online Service Request system.
General Requests - Public Works
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to Trash, Waste or Recycling isn't listed above, please call (562) 868-0511 or you may send us your question (or request) using our Online Service Request system.
General Requests - City Council/City Manager
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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How do I obtain a copy of my Business License?To get a copy of your business license, we require a request in writing. There is a $5.00 fee for the duplicate license. The copy can be mailed (no P.O. boxes) or it can be picked up form City Hall. You may also use our Online Service Request system to send us your request.
Request a Copy of my Business License
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to the City Council isn't listed above, please call (562) 868-0511 or you may send us your question (or request) using our Online Service Request system.
General Requests - City Council/City Manager
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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What do I do if I didn't find the answer to my question?If your question related to Business Licenses isn't listed above, please call the Business License Clerk at (562) 409-7527 or you may send us your question (or request) using our Online Service Request system.
General Requests - Finance and Administrative Services
If you haven't used our Online Service Request system before, you will need to create an account to use this system. If you have any problems, please send us an e-mail at support@santafesprings.org.
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